We help our clients design outside-in customer strategies which develop value propositions that address customers’ underlying needs and desired outcomes.
We ensure that the strategy designed is underpinned by Analytics and Experience Design to build differentiated experiences that align with your core brand promise.
CRM is an enabler of business strategy and customer centricity. CRM solutions are no longer the IT-centric systems of years ago. They now provide sophisticated analytics and other features that can help financial institutions meet new trends head-on, from rising user expectations to relentless regulatory demands. Organizations need a new approach to selecting a CRM solution—one that prioritizes their specific business needs. We’ll explore the criteria organizations should use when making their decisions.
Partner, PwC Indonesia
Tel: +62 21 509 92901