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PwC named by ALM Intelligence as a pacesetter in workforce management services

April 14, 2021

PwC was announced as a Pacesetter in ‘Workforce Management Services 2021-2022’ research by ALM Intelligence Pacesetter Research.  ‘The evolution of professional services in workforce management has tracked closely to the business world’s journey towards digital transformation. Technology has been the main force driving advances in the science and practice of workforce management, and providers have spent the better part of the last ten years leveraging their innovation capabilities to develop solutions that digitize workforce processes and analytics capabilities that measure the effectiveness of transformed processes. At the same time, employee experience went from novel concept to mainstream imperative as the hallmarks of consumerism redefined life at work.’

According to the report ‘PwC’s outside-in approach to workforce management helps clients navigate ambiguous operating environments with a disciplined, data-driven approach to developing people strategies and managing talent. In the context of COVID-19, PwC has refreshed its value proposition to focus on new perspectives and priorities that speak to the C-suite’s pandemic-driven agenda: maintaining productivity, reducing labor costs and risks, and redesigning employee experience and well-being. Where an organization sits within this context has implications for reconstituting workforce plans, which provides a starting point for PwC to determine the right mix of consulting competencies required to help clients address the challenges exposed by the pandemic.’

Commenting on how PwC is ‘moving the needle’, the report highlights that ‘PwC’s Business Model has designed a distinctive ecosystem of internal and external talent, solutions and research partners focused on workforce management.’

It goes on to say: ‘More importantly, the firm excels at mobilizing relationships within this ecosystem to pivot and shape service offerings that adapt to changes in the operating environment, as it has with COVID-19.’

Commenting on PwC’s Service Delivery, the author Liz Devito, states: ‘The pandemic prompted PwC to increase its focus on enabling remote productivity and services for client service delivery teams. The firm adapted delivery of its design thinking approach – Business eXperience Technology (BXT) – to remote services and tools and created playbooks for all employees to adopt new ways of working and teaming with each other and with clients.’

Bhushan Sethi, PwC’s Joint Global Leader for People & Organisation, said: “We are delighted to be named a Pacesetter in ALM's inaugural edition of this report.  Tremendous forces are radically reshaping the workplace. The Covid-19 pandemic is accelerating many of these changes, presenting new organisational, talent, HR and technology challenges. Business leaders may be under pressure to reduce costs and increase productivity, while wrestling with disruptive innovation, global trade, skills mismatches and the constant tests of risk and regulation. We help our clients on how best to manage talent in a digital world so that they can redefine the way work gets done and create innovative talent ecosystems that build engaged, enabled and agile workforces.’

The report also mentions ‘The firm test-drives solutions and consulting approaches on itself before taking them to market. For example, employee adoption of the firm’s Digital Fitness App is monitored to identify ways to enhance the user experience, and as the pandemic unfolded, client-facing consultants were involved in developing the “leading with empathy” approach to problem solving.  Because of this practice, PwC’s workforce management professionals can assure clients that their advice is proven, practical, actionable and human-centric.’

Julia Lamm, PwC’s Workforce Strategy leader, said: “With up to 85% of costs tied up in people, organisations need to predict their strategic and operational requirements and allocate resources accordingly. But the world is changing. The digital workforce is here -- and the new possibilities that people and machines in collaboration bring us are endless and are transforming the role of people at work. The global pandemic further highlighted the need to understand workforce skills in order to enable a quick pivot -- and those organizations that were further along in embracing digitization came out ahead.”

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Rob Donnelly

Global Lead, Analyst Relations, New York, PwC United States

+1 (917) 471 3355

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