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Your trusted transformation partner
At PwC, we work at the intersection of business and technology to provide innovation to fuel your customer experience. We can help you deliver the seamless anywhere, anytime access your customers have come to expect by combining our business and strategy expertise with our award-winning solutions powered by Salesforce technology to enable transformation across your business.
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Our regional Salesforce capability
We are a multi-award winning team with a strong regional presence across the Middle East. Our team has over 14 years experience in the design and delivery of your customer experience, sales, service, experience, CRM, marketing, analytics and mobile requirements.
PwC is an award-winning partner
39 Salesforce Awards
PwC is a recognized leader in digital transformation. Since 2013, PwC has won more innovation awards than any other systems integrator.
Outstanding New Logo Middle East Consulting Partner of the Year 21/22
Connected Ecosystem - Middle East Consulting Partner of the Year 21/22
Marketing Cloud Innovation Award
MM+ Implementation Partner of the Year (India): Dineout
MuleSoft Growth and Emerging Partner of the Year (EMEA)
Salesforce.org New Partner of the Year (EMEA)
Partner of the Year (South Africa)
Commercial Business Partner of the Year (South Africa)
Partner of the Year (Middle East)
Salesforce Knowledge Partner of the Year (Middle East)
- Nonprofit Consulting Sales Partner of the Year (EMEA)
- Community Cloud Trailblazer, Partner of the Year (Bolt Award)
- Service Innovation Award
- Manufacturing Innovation Award
- Consumer Goods Innovation Award
- Financial Services Partner of the Year (UK)
- GB+ Implementation Partner of the Year (India)
- GB+ Implementation Partner of the Year
Financial Services Partner of the Year (UK)
Salesforce Trailblazer Award presented to lan Kahn, PwC Salesforce Consumer Markets Leader
Best Performing Bolt on AppExchange Bolt Award
Best Bolt for Financial Services Bolt Award
Best Bolt for Consumer Goods Bolt Award
Travel & Transportation Innovation Award
Philanthropic/Foundation Innovation Award
- Marketing Cloud Innovation Award
Salesforce’s fastest growing Partner Award (France)
Best Enterprise Business Unit Partner Award (Poland)
Community Cloud Partner of the Year Bolt Award
Best Lightning Flows Solution Bolt Award
Retail Innovation Award
- Travel & Transportation Innovation Award
Retail Innovation Award
Manufacturing Innovation Award
- Community Cloud Innovation Award
Marketing Cloud Innovation Award
- Sales Cloud Innovation Award
Mobility Cloud Innovation Award
- Sales Cloud Innovation Award
Find the solution that best suits you business needs
Click to explore our solutions that help you solve your most pressing business challenges and further increase the capabilities of your existing Salesforce implementation.
PwC solutions powered by Salesforce Customer 360
With our deep industry experience, we have award-winning solutions and accelerators to help you enable the full potential of your Salesforce Customer 360, while putting trust at the heart of your Salesforce transformation.
Learn how to maximize your Salesforce investment and unite your sales, service, marketing, commerce, IT, and analytics around the most valuable asset of your business — your customers.
Solutions designed to deliver transformative business results for any industry
- Insights to Enablement
Accelerate Salesforce adoption with gamification and interactive digital learning - Anything-as-a-Service
Scale successfully through technology enablement - Environmental, Social and Governance (ESG)
Move from theory to practical application and create value with ESG - Managed Services
Helping you manage your day-to-day Salesforce operations - MuleSoft
Seamless, secure and flexible API-led integrations - Sales & Marketing Excellence
Deliver a connected experience from sale through service - Service Excellence
Elevate digital and human capabilities at every touchpoint to build customer loyalty - Supplier Marketing Community
Bring the supplier/buyer and marketing ecosystem together in one centralized location - Supplier Relationship Management (SRM)
Transforming the way procurement and suppliers engage
Preparing for tomorrow’s consumers, today
- Agile Commerce
Accelerate your digital commerce
- Cleaning and Safety Support
Helping you rebuild confidence in the shopper experience - Connected Digital Front Office (CDFO)
Enable field productivity and drive profitable growth - Employee Service Platform: Pre-Boarding
Deliver a seamless HR pre-boarding process - Employee Service Platform: On-Boarding and Self Service
Enable a seamless and cohesive employee experience - Employee Service Platform: Recruiting
Single destination for HR teams to manage recruiting processes - GuestLive
Actionable insights to deliver better guest experiences - Loyalty Management
Evolve your loyalty program into a loyalty experience
Execute strategies on the impact of risk and regulation, FinTech, and the ever-changing customer
- Compliance Pathways
Unified platform for all compliance management needs - Financial Flows
Digitize your contact centers and middle office - FSC Mortgage for OneBank
Unify the mortgage experience for borrowers, lenders and partners - Insurance Distribution Management
Best-in-class tools to manage relationships and performance - OneBank
Unified solution to engage with clients from anywhere in a whole
new way - Retail Banking Contact Center
Deliver a connected end-to-end retail customer experience - Wealth Management 2.0
Improve wealth managers' experience, productivity and efficiency
Digital solutions to transform your business and patient experience
- Digital Engagement Platform for Healthcare
Driving better care through consistent, seamless,
omni-channel digital engagement - Marketing Excellence for Health Industries
Leverage automation to transform marketing for the
healthcare space - Patient Assistance Program Live
Modernize patient experience through a tailored
digital channel - Patient Digital Care
Helping providers enhance patient care - Payer Advocacy
Tech-enabled digital backbone to help accelerate the implementation of advocacy solutions - SmartAgent for Healthcare
Increase efficiency in resolving member inquiries
Make the leap to more digital, dynamic and efficient operations
- Agile Commerce
Accelerate your digital commerce - Revenue Command Center
Accelerate revenue recovery and growth - Smart Utilities Transmission & Distribution
Transform your utility operations from smart to brilliant
Bringing forward-thinking technology to our evolving world
- Revenue Cloud
Simplify your buying process, introduce recurring revenue and improve revenue efficiency - Media Cloud
Manage your modern advertising deals more effectively
Real Estate 360
Property 360 is a one stop solution for real estate companies and real estate developers, to help them manage their sales process, customer services and broker related services, all on a single salesforce platform. Property 360 gives an end to end solution for all real estate and property requirements with specific processes and procedures pre built and ready to go. Everything you need, on a single integrated platform.
eService
HexaBPM is a Business Process Management Engine for Salesforce that has been developed by PwC and enables the delivery of complex processes that require dynamic decision, forms and interactions between different users. It is an ISVForce approved product by Salesforce and currently privately listed in AppExchange.
Employee Service Platform: On-Boarding and Self Service
PwC’s Onboarding and Self-Service Solution is an employee engagement solution that enables a company’s workforce to find any information they need.
Service Excellence
PwC's Service Excellence solution is designed to make it easier than ever for you to exceed customer service expectations. By leveraging our advanced technology tools that let you predict customer problems, forecast call center volume, and improve agent performance, you’re able to quickly achieve higher revenues and lower costs -- and build more loyal, happier customers.
Commercial Excellence
PwC’s Sales and Marketing Excellence Solution is an end-to-end process solution from initial inquiry to order, all on a single platform. It provides a seamlessly integrated capability from sales through service that can help you improve speed and efficiency, turn insights into action, and increase customer loyalty.
Connected Digital Front Office
PwC's Connected Digital Front Office solution for Consumer Goods, powered by Salesforce’s Consumer Goods Cloud, provides a suite of solutions that are designed to unlock and accelerate growth and productivity across Retail Execution, Channel Sales, Service, Commerce, Commercial Analytics, and more.
Always on Workforce
PwC's Always On Workforce solution helps employees discover, engage and collaborate—boosting employee satisfaction, productivity and innovation throughout the entire work lifecycle.
Employee Service Platform: Pre-Boarding
PwC’s Pre-Boarding Solution guides newly hired employees through an intuitive pre-boarding process.
Employee Service Platform: Recruiting
PwC’s Recruiting Solution uses predictive and artificial intelligence to create a single destination for HR teams to manage all of their recruiting processes.
Supplier Relationship Management
PwC’s Supplier Relationship Management Solution (SRM) is a cloud-based integrated solution, that facilitates collaboration and increases relationship visibility between suppliers and buyers with intuitive, self-service capabilities for suppliers in a central location.
Supplier Marketing Community
PwC’s Supplier Marketing Community is a user-friendly solution leveraging Salesforce Communities. It provides suppliers a “one stop shop” for personalized, real-time marketing campaign information.
Retail Clienteling
PwC’s Retail Clienteling Solution is a cloud-based platform that helps retailers deliver a differentiated, personalized, and seamless experience to their customer. It integrates with the hardware and/or legacy applications retailers need to run their business.
GuestLive
PwC’s GuestLive solution is designed to transform the guest and employee experience. It provides frontline employees with actionable insights at key moments of each guest’s journey, including before, during, and after travel, to deliver better experiences, generate more value, increase efficiency, and build loyalty.
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