At PwC, we are at the forefront of merging business insight with technological innovation, offering solutions that elevate your customer experience.
Leveraging our deep expertise in business strategy and our cutting-edge, Salesforce-powered solutions, we empower your organisation to deliver the seamless, on-demand access that your customers seek.
Our focus on customer-led transformation blends insight, creativity, and technology to deepen your understanding of your customers, tailor experiences, and achieve sustainable growth.
This approach transforms how you engage with customers and allows a comprehensive shift in your business,ensuring that both your customer interactions and operational processes are refined for long-term prosperity.
PwC Middle East wins Outstanding Knowledge Partner Award at the annual Salesforce World Tour Essentials
We were honoured to recieve the 2024 Outstanding Knowledge Partner Award at the annual Salesforce World Tour Essentials event. This recognition celebrates our team’s continuous efforts, dedication, and high expertise. It also reinforces the role our firm plays at the forefront of industry innovation and excellence in the field of customer engagement and technology.
At this year’s event, our dedicated customer-led transformation team also presented an insightful session on "Elevating Customer Engagement in Financial Services with Data+AI+CRM+AWS." This keynote demonstrated how the powerful combination of these technologies can transform business processes, improve decision-making, and personalise customer experiences.
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Actionable CRM insights
Our industry experience
Real Estate
We're innovators in building a comprehensive solution for real estate companies and developers, aiding in the management of their sales processes, customer services, and broker-related services—all within a unified Salesforce platform. Our end-to-end solution caters to all real estate and property needs, delivering specific processes and procedures across various channels for both employees and customers
Free Zone
Each free zone has its own specific requirements regarding minimum capital requirements, office or warehouse space and permitted activities; with each possessing the relevant licenses and adequate legislation to enable their customers' dedicated industry to flourish.We've collaborated with numerous free zones to establish a cohesive customer journey, integrating license, governmental, and leasing services while prioritizing customer satisfaction enabling digital transformation. Implementing a service portal has empowered customers to manage their affairs independently, decreasing foot traffic at free zone offices.
Oil & Gas
We've facilitated the integration of Salesforce to streamline the client sales processes for Oil and Gas products, catering to both local and international clientele. Furthermore, we've introduced a self-service portal, digitizing procedures from registration through the entire order-to-cash cycle, ensuring seamless fulfillment for B2B customers. Our solutions have empowered clients to send personalized marketing messages via push notifications, SMS, and email to their extensive B2C customer base, seamlessly integrating with their loyalty system and transforming their marketing strategies.
Travel & Tourism
We have helped our clients in the Travel & Tourism industry embark on a digital transformation initiative aimed at building a unique and innovative customer service center. This initiative improved client interactions by delivering an omni-channel and personalized experience, enabling better communication with customers through their preferred channels. Salesforce CRM played a pivotal role in achieving this objective, transforming the business by providing a comprehensive customer 360 profile that empowered the support team to personalize services and gain a deeper understanding of their customers.
Automotive
We are one of the most trusted digital transformers and service providers for the automotive sector in the middle east. Our innovations and mobile-friendly CRM solutions enabled our automotive clients to transform the way they do their business. We have empowered some of the leading automotive dealers and showrooms across the middle east with mobile based customer centric sales applications to improve their operational efficiency. We have also delivered and recommended state-of-the-art CRM based solutions for dealership companies to manage their customer service using customer 360 platform and effective reporting tools
Our Awards
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Our tech powered series delivers the latest thinking from across the Middle East technology landscape, from reports, to white papers, articles and video, we bring you thinking that will make a difference. We deliver bold ideas that are human-led and tech-powered and deliver real-life value for our clients.
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PwC’s API-Led Integration strategy, powered by MuleSoft, provides seamless, secure and flexible interoperability across a diverse and distributed technology ecosystem.
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