We run your operations with tech and talent so you can run faster, scale smarter, lead stronger

Managed services

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67%

of top-performing companies use managed services to strengthen performance and fill critical gaps. What’s your strategy? Let’s build on it together.

Source: Global Advisory Thought Leadership Accelerator

Across the Middle East, ambitious transformation agendas are redefining how organisations operate and scale. New technologies, rising expectations and faster delivery cycles need resilient, scalable operating models.

By combining deep industry insight with innovative, AI-powered delivery, our managed services help organisations keep pace with transformation, delivering faster value and stronger outcomes.

Smarter operations lead to stronger returns. 

Our data-driven insights help you respond to technology shifts and improve efficiency. cut costs, unlock reinvestment and realise value faster.

That means more capacity to innovate and stronger results.

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Turning complexity into clarity

With a deep understanding of your business, we simplify your complexity—combining data-driven insights and industry expertise to help you respond to technology shifts and improve efficiency.

More organisations are turning to managed services to move beyond cost cutting—using them to drive innovation and strengthen performance.

Winning companies are seven times more likely to invest in service partners to close capability gaps and strengthen their edge through technology.  

Source: PwC Global Advisory Thought Leadership Accelerator


Expand capabilities with trusted alliances

As an extension of your team, we support to simplify your most complex challenges, build trust and deliver impactful outcomes.

We help you, transform at scale as you digitise, localise and modernise the region using the strength of our ecosystems and alliances.

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A delivery approach for scale and specialisation

68,900+

talented and diverse professionals in our delivery network bring deep expertise in tax, assurance, risk management and complete-office operations.

100+

analyst reports showcase our trust and reliability across services.

30+

technology alliances—including SAP, Microsoft, Google, Oracle and Salesforce—enable us to curate the right technology mix for your business.

175+

years of experience working across industries.

Delivery network designed for scale, agility and results

Our Acceleration and Delivery Centres—powered by more than 65,100 professionals across 52 locations help strengthen and scale your operations. With agile, flexible resource models and deep expertise across industry, business, risk, regulatory and technology, we work with you to move quickly, operate confidently and adapt with precision.

Use the map below to explore our centres.

Our managed services solutions

Business outcomes managed services

Top-performing organisations are reshaping how core functions work and not just to reduce cost, but to unlock greater capability. As demands on talent and technology grow, a strategic managed services approach helps close critical gaps. With expertise across back, middle and front office functions, we work with you to drive meaningful progress that align aligned to your priorities and built to scale with your ambitions. 

Find out how managed services help you lead your supply chain forward.

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Technology managed services

Our technology managed services take a human-led, tech-powered approach. We work across an ecosystem of 30+ technology partners from global leaders to bespoke, industry-specific providers alongside our own proprietary tools. We embed technology seamlessly into the way your teams already work, helping you move faster, spend smarter and deliver results you can measure.

Discover how managed services keep your work moving.

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Risk and regulatory managed services

Our risk and regulatory managed services help protect your reputation through early risk detection and rapid responses: tax, compliance, financial crime, cyber and operational resiliency. Our teams bring deep regulatory and operational expertise, and a clear view of how evolving requirements affect your business day to day. By running these services and staying close to the risk landscape, we help bring sharper control and greater confidence to your compliance operations.

Find out more about how managed services strengthen risk response and control.

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Industry specific services

We help you build differentiated capabilities that drive growth while optimising costs across various sectors, including Government & Public services, Capital Projects & Infrastructure, Health and Financial Services. Our industry specialists leverage data, technology, and technical expertise to meet your business needs and tackle your most complex performance and compliance challenges.

Learn more about how our Managed Services can enhance your industry outcomes.


Explore our managed services webinar series:
Operational reinvention starts here

Hear from PwC Middle East leaders as they explore how organisations are rethinking operations in response to rapid technological, regulatory and geopolitical change. Managed services are evolving beyond outsourcing. They represent operational reinvention, empowering organisations to build resilience, unlock value and accelerate outcomes.

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Explore our Capital Projects series on refining solutions through Managed Services

Capital Project Controls Managed Services blog series explores how our technology powered, human-led approach combined with strong alliance partnerships and new value-driven commercial models, is transforming the delivery of project controls on large-scale projects, programmes, and portfolios.

The power of PwC's capital project controls managed services

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Weaving AI into capital projects
 

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Unlocking giga project success
 

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The power of trusted alliances
 

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Moving to an outcome-focused operating model for project controls services

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Beyond the back office: How managed services partnerships drive outperformance

New research shows how leading companies go beyond “old-school” notions of managed services

Top-performing organisations are turning to a more strategic set of managed services partnerships (MSPs) to access talent and technology, with the goal of not only reducing costs but becoming faster and more innovative.
Source: PwC Global Advisory survey

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Mohammad  Abu Baker

Mohammad Abu Baker

Technology Solutions Lead, Managed Services, PwC Middle East

Dr. Ahmed  Musa

Dr. Ahmed Musa

Technology Delivery Lead, Managed Services, PwC Middle East

Ben  Boyd

Ben Boyd

Managed Services Delivery Lead, PwC Middle East

Irshad  Patel

Irshad Patel

Operations & Governance Lead, Managed Services, PwC Middle East

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