New world. New skills.

Everyone should be able to live, learn, work and participate in the digital world.

The COVID-19 pandemic has accelerated changes in how and where we work. For many organisations the crisis brought to the fore the discrepancy between the skills people have and those needed for jobs in the digital world.

Upskilling the Middle East workforce to bridge the digital divide is a complex problem that requires business leaders, governments and educators to work together to make the world a more resilient, more capable and more inclusive place.

We’ve been on a journey to upskill our own people and we’re excited to share what we've learned and help businesses, governments, local communities and individuals accelerate their upskilling journey.

Carrie Duarte

Building a world where everyone can thrive

Upskilling our business, clients and communities in the region means providing people with the knowledge, skills and tools they need to adapt to the digital future. At PwC Middle East, this goes beyond just driving business value. We’re giving our people opportunities to apply their skills beyond the workplace, helping build a more diverse, tech-skilled workforce, and creating ground-breaking digital solutions for our clients and our communities. There is an urgent need for organisations, governments, educators and citizens to come together to find solutions to this growing problem and we are committed to playing a part in tackling this.

Common challenges when upskilling a workforce

Realizing ROI from upskilling efforts

Providing employees with the skills necessary to compete

Engaging disaffected, disengaged employee culture

Motivating the workforce while transforming

Managing disruption to industry and business




How to start upskilling

Building on our work with clients, we are working with other organisations across the world like UNICEF, to improve digital skills in communities where the need is greatest. Still, more must be done if we are to ensure everyone has the opportunity to learn, work and participate in the digital world. This is at the heart of our purpose.

The PwC journey: What we learned on our upskilling journey

Our New world. New skills. investment started with digitally upskilling our own people. We invested in learning applications and immersive training programs for our people to develop storytelling, data analysis, visualization and automation skills. Watch the video to learn how Patricia is able to experiment and innovate in ways that are meaningful to her everyday work, and how we’re bringing this approach to life for our clients and the communities we serve.

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Contact us

Hani Ashkar

Hani Ashkar

Middle East Senior Partner, PwC Middle East

Tel: +971 4 304 3100

Randa Bahsoun

Randa Bahsoun

Partner, Government & Public Sector and New world. New skills. Leader, PwC Middle East

Tel: +971 4 304 3487

Donia Aqel

Donia Aqel

Senior Manager, Government & Public Sector and New world. New skills. Driver, PwC Middle East

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