Upskill my workforce for the digital world

We’re on the edge of a new world of work -- one brimming with possibilities from automation, data analysis, artificial intelligence (AI) and other emerging technologies. But, generally speaking, technology is only as good as the leaders who identify its opportunities, the technologists who deliver it and the people who work with it every day. That’s where companies can come up short: their people may lack new skills and those skills can be hard to hire for.

46% of global CEOs say their first priority to remedy the issue is upskilling their existing workforces - but many leaders are finding that their efforts aren’t paying off -- they’re not getting the return on investment (ROI) they want or the change they need. It’s a problem they should solve now.

Organisations need a new approach; they should create the right mix of skilled and adaptable people, aligned to the right culture and with the right mindset and behaviours to power their business.


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In this short documentary, academics, NGOs, policymakers and business leaders explain why upskilling for a digital world has become a priority for society, organisations and governments. We’re at an inflection point — we need to act now, collectively, to tackle this major, global issue before we risk excluding great swathes of society from the workplace.
Duration | 12:18s 

Automation and 'thinking machines' are replacing human tasks, changing the skills that organisations are looking for in their people. To be prepared for the future, you have to understand it. 

Read more from our Talent Trends 2019 report, Upskilling for a digital world, part of PwC’s 22nd global, annual CEO Survey. 

We can help

Identify skills gaps and mismatches

Assess the current environment and challenges. Identify the size and nature of an organisation’s skills gaps and mismatches, where to start and what to prioritise.

  • Define future workforce and understand the impact of automation
  • Assess current workforce capabilities
  • Understand the organisational culture
  • Identify skills gaps, mismatches and role adjacencies
  • Validate the case for change

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Build a future-proof skills strategy

Build strategic plans to deal with the skills gaps which have the most impact on delivering business value.

  • Rapidly review and refresh upskilling strategy
  • Make inclusion a priority
  • Improve effectiveness of learning organisation & tech
  • Test strategic alternatives and scale best-performing programmes

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Lay the cultural foundation

Use culture as the bedrock of an organisation’s upskilling efforts.

  • Create a cultural shift and the right behaviours
  • Inspire citizen-led innovation
  • Nurture physical vitality and mental wellbeing

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Develop and implement upskilling

Create and deploy programmes which harness the organisation's culture and use key behavioural economics principles to deliver the right learning experience and rapid results.

  • Create buy-in and align rewards and incentives
  • Free up time for learning
  • Design for an engaging learning experience
  • Build digital understanding
  • Focus on targeted personal transformation journeys
  • Deliver training

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Evaluate return on investment

Measure the return on investment from upskilling programmes.

  • Measure Return on Learning investment
  • Track Employee Engagement
  • Benchmark the L&D function

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Contact us

Bhushan Sethi

Bhushan Sethi

Joint Global Leader, People and Organization, Principal, PwC United States

Tel: +1 (646) 471 2377

Carol Stubbings

Carol Stubbings

Joint Global Leader, People and Organisation, Partner, PwC United Kingdom

Tel: +44 (0) 77 3987 4275

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