Business resilience consulting & strategy services

Operational resilience is about maintaining your organisation’s ability to deliver its most critical business services (CBS) during disruption. This involves mapping CBS dependencies—including technology, people, third parties, and premises—and integrating key resilience capabilities such as crisis management, business continuity management, physical security, and cyber resilience.

A central element of our approach is Minimum Viable Company (MVC) analysis, which defines the smallest set of CBS and capabilities essential for survival and recovery. By assessing and testing these components, you can gain clear visibility into your risk exposure and strengthen strategic decision-making.

• Critical Business Services (CBS) identification & analysis
• Minimum Viable Company (MVC) analysis
• Critical Business Services mapping

Please visit our Crisis Management page

Business continuity involves the processes and plans organisations put in place to ensure critical functions continue during and after disruption. Effective business continuity planning supports operational stability, reduces downtime, and protects organisational value.

PwC adopts a holistic approach to business continuity management (BCM), identifying potential blind spots and enhancing programme maturity to build scalable, organisation-wide resilience.

Our services enable you to strengthen your business continuity capabilities and maintain confidence in your readiness to face disruption.

• Business continuity programme development 
• Business impact analysis (BIA) 
• Business continuity plan design and testing 
• BCM training and simulation exercises

An effective physical security strategy equips your organisation with the knowledge and tools needed to manage risk and protect people and assets—both in “peace time” and during a crisis. Tailored to your culture, security infrastructure, and business objectives, it strengthens your overall resilience by safeguarding your workforce, prioritising investments, managing costs, and boosting awareness and confidence.

At PwC, we align your physical security approach with your organisation’s risk appetite. We help identify the risks and controls that should be included in your security and emergency plans, while focusing on business alignment, culture, behaviours, and operational delivery.

• Physical Security site assessments
• Physical Security penetration testing
• Physical security programme assessments
• Emergency response planning 
• Security awareness training and drills 
• Executive protection programs & threat assessments

Technology resilience focuses on ensuring your IT systems and infrastructure can withstand, recover from, and adapt to disruptions—regardless of their cause. Robust disaster recovery (DR) plans are critical, enabling organisations to maintain operations during crises and quickly restore systems, data, and employee functions after an event.

Effective technology resilience means comprehensive risk awareness across threats such as natural disasters, cyber incidents, communication failures, and data centre outages. It also involves preparation, testing, and continuous improvement to build confidence and agility.

Our technology resilience services help you build a stronger foundation for crisis preparedness, response, and recovery.

• IT Disaster Recovery (DR) Program Strategy & Governance 
• Internal & external dependency mapping 
• Disaster Recovery plan development
• Technology resilience assessments · Recovery strategy and roadmap
• Highly Available Network design & Cloud recovery solutions
• Data backup and restoration planning
• DR plan testing and validation

When a cyberattack or technology disruption occurs, cyber resilience determines your ability to keep critical services up and running. It’s about taking proactive measures to safeguard your systems, networks, and data, while also having plans and capabilities in place to detect, respond to, and recover rapidly from cyber incidents.

We work alongside you to manage cyber risks holistically, equipping your teams to protect value, foster innovation, and lead with confidence in a digital-first world. Leveraging our global network of professionals, technical expertise, strategic insights, and alliance ecosystems, we tailor solutions to your organisation’s unique cyber resilience needs.

• Incident Response (IR) playbook development 
• IR / threat intelligence reporting 
• Cyber risk assessments and maturity benchmarking 
• Cyber Recovery plan development 
• Cyber incident detection and response 
• Vulnerability management and penetration testing 
• Employee cyber awareness training 
• Cyber tabletop exercises and simulations

Minimising risks from third parties and suppliers is key to keeping your business running smoothly. Supply chain resilience involves proactively managing the financial, operational, information security, and continuity risks that suppliers and vendors can introduce.

Resilient supply chains stay agile and flexible, adapting quickly to challenges like demand shifts, supplier issues, or logistics hiccups, so you can keep delivering for your customers without missing a beat.

We combine industry expertise and advanced intelligence to help you see where your supply chain is vulnerable and take action. Our proven approach boosts your confidence in your extended supply network and ensures your business objectives stay on track, no matter what comes your way.

• Supply chain risk assessments and mapping 
• Supplier due diligence and monitoring 
• Continuity planning for key suppliers 
• Inventory and logistics risk optimisation 
• Scenario planning and stress testing 
• Digital supply chain transformation

Strategic resilience enables your organisation to evolve and embed agility into every aspect of your business. It encompasses seven core capabilities: leadership that drives vision and decisive action; strategy that integrates resilience into long-term planning; and a culture that fosters adaptability, innovation, and risk awareness.

It also includes reputation management to protect stakeholder trust, financial management to ensure stability through shocks, workforce resilience to support an engaged and adaptable team, and enterprise risk management to embed risk oversight into strategic decisions.

We can help you strengthen these capabilities and support business model reinvention to stay competitive and seize emerging opportunities. Our approach empowers you to anticipate challenges, adapt quickly, and build sustainable success.

• Business strategy and Business Model Reinvention (BMR) 
• Resilience leadership training 
• Horizon scanning 
• Macro risk impact analysis and scenario testing

When disruption strikes, maintaining your organisation’s financial stability is vital to sustaining operations and protecting critical investments. Financial resilience means having the liquidity, diverse funding sources, and sound management practices needed to adapt quickly to changing market conditions and unexpected shocks.

We’ll support you in strengthening financial resilience by helping you respond confidently to challenges, maintain stakeholder trust, and secure your organisation’s long-term viability—even in volatile environments.

• Financial risk analysis and stress testing 
• Liquidity and cash flow management planning 
• Capital allocation and contingency planning 
• Insurance strategy and claims management 
• Regulatory compliance and reporting support 
• Crisis financial communications and stakeholder management