Incident management

A swift, aligned response reduces damage

When the unexpected happens, the ability to respond quickly can make the difference between a short-term event and a potentially catastrophic crisis.

Are your incident response processes and activities organised logically? Is your team clear on roles and responsibilities if an incident occurs? Do you have a consistent escalation threshold across your organisation?

Alignment and clarity are key to managing an incident and building resilience for the long term.

72% of organisations report their incident management function is well integrated.

Source: PwC’s Global Crisis Survey 2021
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A focused approach to incident management...

  • Helps to keep your business operational
  • Contains the threat
  • Addresses the root cause of a disruption
  • Protects your operational and tactical objectives
  • Creates a structured approach that can become muscle memory to help you better respond to future incidents and build resilience
  • An integrated process for horizon scanning and information exchange can help you prepare for incidents involving multiple disciplines and identify complex root causes of recurring incidents
  • Frequent collaboration among the different actors improves resource fluidity and resilience
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Protecting your organisation before a crisis develops

Without a clear understanding of the typical threats your organisation faces and the residual risk from each threat, you may be vulnerable to an incident unfolding into a major disruption.

With an incident management strategy in place, you’re able to detect a threat, determine its potential impact and activate the right processes to contain it.

Each domain across your organisation should apply the same threshold and process for escalation, so that every incident is given consistent, equal weight in your response.

The PwC difference

We evaluate your organisation from multiple perspectives, taking into account local needs and potential impacts, and apply our depth of experience to analyse your preparedness.

Our specialists approach your needs through the lens of operational continuity, quality management and sustainability — giving you an informed point of view based on the potential impact of an incident.

With PwC specialists taking an operational, tactical approach to your incident management function, we’ll help you address the root cause of an incident before it becomes a crisis.

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Contact us

Dave Stainback

Dave Stainback

Global Crisis & Resilience Co-Leader, PwC United States

Tel: +1 678 419 1355

Bobbie Ramsden-Knowles

Bobbie Ramsden-Knowles

Global Crisis & Resilience Co-Leader, PwC United Kingdom

Tel: +44 (0)7483 422701