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PwC’s 2019 actuarial robotic process automation (RPA) survey report

The demand for automation

The demand for automation to reduce costs and make greater use of data has driven adoption of new technologies in the financial services sector. However, the insurance industry has historically lagged behind its financial services counterparts in the exploration and adoption of automation, specifically through robotics. The actuarial function, in particular - while an exemplary candidate for the automation of data gathering, preparation, calculation, and reporting - has been slow to automate workflows and implement automation technology. 

Innovative carriers have begun turning to robotic process automation (RPA) software to automate workflows and streamline operational activities. RPA is the use of automated rules-based software that executes pre-programmed tasks across multiple platforms. While challenges exist in the design, implementation, and governance of RPA solutions, the benefits of scaling RPA across an enterprise, including deployment within actuarial function, can generate efficiencies to improve the bottom line.

The demand for automation

Survey overview

PwC conducted a survey in the 4th quarter of 2018 to understand the current state of the use of RPA technology to support actuarial processes for both life and P&C companies. We asked questions covering exploration & adoption, risks & challenges, areas of use, and governance & controls. This report analyzes the responses and provides insight into the current and future landscape of RPA within the actuarial function.

  • Survey overview
  • PwC conducted a survey in the 4th quarter of 2018 to understand the current state of the use of RPA technology to support actuarial processes for both life and P&C companies. We asked questions covering exploration & adoption, risks & challenges, areas of use, and governance & controls. This report analyzes the responses and provides insight into the current and future landscape of RPA within the actuarial function.
  • Survey overview
  • PwC conducted a survey in the 4th quarter of 2018 to understand the current state of the use of RPA technology to support actuarial processes for both life and P&C companies. We asked questions covering exploration & adoption, risks & challenges, areas of use, and governance & controls. This report analyzes the responses and provides insight into the current and future landscape of RPA within the actuarial function.
  • Contact us

    Timothy J. Landick

    Actuarial Partner, PwC United States

    Graham Hall

    Director, Actuarial Services Group, PwC United States

    Dorothy Woodrum

    Director, PwC United States

    Tel: +1 (646) 248 3959

    Contact us

    John  Garvey

    John Garvey

    Global Financial Services Leader Principal, PwC United States

    Tel: +1 646 471 2422

    Olwyn Alexander

    Olwyn Alexander

    Global Asset and Wealth Management Leader, Partner, PwC Ireland (Republic of)

    Tel: +353 (0) 1 792 8719

    Kurtis Babczenko

    Kurtis Babczenko

    Global Banking and Capital Markets Leader, and US Finance Transformation Leader, PwC United States

    Jim Bichard

    Jim Bichard

    Global Insurance Leader, Partner, PwC United Kingdom

    Tel: +44 (0) 7841 562 560

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