FS Technology

The accelerating pace of technological change is the most creative - and disruptive - force in the financial services ecosystem today. Technological advances have real world implications on the financial services industry and institutions need to adjust their business models accordingly.

FS Technology

With technology becoming a transforming agent for every sector of the financial services industry, our global FS clients are looking at technology with inspiration. This represents for us the opportunity to bring together our global financial services technology capabilities to support our clients through their transformative digital journey while reforming their strategies in light of COVID-19.

Our vision is to develop the most impactful and innovative global FS technology platform in the professional services industry. We have initially organised our platform around 5 sets of capabilities, supported by our global Service Delivery Centers and our alliance partners. Each of these capabilities are spearheaded by a leader(s), whose roles will be to drive greater consistency across our delivery efforts, and create a fun and exciting global community dedicated to serve our clients. We also work closely with our FinTech team, looking to create more synergies and opportunities across the technology ecosystems of our clients.

What makes PwC’s Financial Services technology consulting capabilities distinctive

Integrated global network

PwC’s Financial Services practice consists of more than 40,000 industry-dedicated professionals worldwide, including more than 4,500 in the United States. They serve large and multinational banks, insurance companies, investment managers, broker-dealers, and hedge funds. Financial Services Technology Consulting is a global team integrated with the sectors across the PwC global network, which has clients in more than 150 countries.

Extensive industry experience and resources

PwC serves more of the biggest and most complex financial services companies than any other firm. We understand from personal experience the wide variety of business issues that affect the industry, and we apply our knowledge to our clients’ individual circumstances. Moreover, our large, integrated global network of industry-dedicated resources enables us to apply this knowledge on our clients’ behalf whenever and wherever they need it.

Multidisciplinary problem solving

The critical issues financial services companies face today affect their entire business. Addressing these complexities requires both breadth and depth, and PwC service teams include specialists in risk management, compliance, technology, business operations, finance, change and program management, data and business analytics, economics and analysis, internal audit, tax, forensics, and investigations.

Practical insight into critical issues

We help clients translate strategy into action by helping them address their challenges in finance, tax, human resources, operations, technology, and risk and compliance. In addition to working directly with clients, our practice professionals and Financial Services Research Institute (FSI) regularly produce client surveys, white papers, and points of view on the critical issues that face the industry. These publications—as well as the events we stage—provide clients new intelligence, perspective, and analysis on the trends that affect them.

Focus on relationships

PwC’s size, financial stability, and 150-year history all contribute to our long-term view of client relationships. We have served many of our clients for decades and base our client service philosophy on one question: Would you refer us to a friend or colleague?

Financial Services 2020: 10 Technology Game Changers

1. FinTech is the new business model…you must embrace it or become irrelevant


2. The sharing economy will be embedded into every part of the financial system


3. Blockchain will be very important, but will it be revolutionary?


4. Digital is mainstream


5. “Customer intelligence” becomes the most important determination of revenue growth and profitability

6. Automation and robotics advances unleashes a wave of “re-shoring” and localisation


7. The public cloud becomes the dominant infrastructure model


8. Cyber will be the #1 risk facing financial institutions


9. Asia will emerge as a key center of technology-driven innovation


10. Regulators will increasingly use technology to embed supervision into day-to-day operations

Global Financial Services technology takes 5 key capabilities to market

Digital transformation

Business process transformation, CRM, mobile and core systems transformation

Cyber security

Risk management, threat intel & management, incident response and identity & access management

Analytics & new technology

Advanced analytics, big data, cryptocurrencies, robotics and artificial intelligence

Risk and regulatory technology

IT risk & resilience, financial crime, KYC, customer compliance, GRC, capital/credit/market risk, privacy and disaster recovery

CIO advisory

Enterprise Architecture, IT Governance,  IT Cost & Value Management, IT Sourcing, Cloud, IT Operations & Service Management

Contact us

Julien Courbe

Deputy Global Advisory Leader, PwC United States

Tel: 1 646 471 4771

Mark Leaver

Financial Services Technology Leader, PwC United Kingdom

Marcus von Engel

Principal, PwC United States

Tel: +1 (805) 305 8646

John Sabatini


Tel: (646) 471-0335

Jianping Wang

Financial Services Advisory Leader, PwC China

Tel: +86 (21) 2323 5682

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