Digital Banking in Indonesia 2018: Digital strategy as a corporate strategy

The first edition of the PwC Indonesia Digital Banking Survey attempts to gather and synthesize diverse views from senior banking executives from across banking institutions within Indonesia whilst at the same time protecting the confidentiality of the participants. The survey covers responses from 52 respondents from 43 banks in Indonesia. 

In our survey we conclude: 

  • Cyber security threats pose a major risk to digital business in the next 2-3 years.
  • 44% of respondents have indicated that the primary objective of their digital strategy is to enhance their customer and employee experience.
  • 66% of respondents have indicated that they have developed their digital strategy as part of their corporate strategy.
  • Around 56% of respondents have indicated that they have set a target of over 5% revenue contribution from digital initiatives in the future.
  • 72% of respondents indicated that Go-Jek is an emerging serious competitor to Indonesian banks.

 

Contact us

David Wake

Advisor, PwC Indonesia

Tel: +62 21 521 2901

Chairil Tarunajaya

Partner, PwC Indonesia

Tel: +62 21 521 2901

Pandu Aryanto

Director, PwC Indonesia

Tel: +62 21 521 2901

Rimko Nurral

Director, PwC Indonesia

Tel: +62 21 521 2901

Ravi Ivaturi

Advisor, PwC Indonesia

Tel: +62 21 521 2901

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