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KYC Centre of Excellence: Transforming your client onboarding process

A better onboarding experience

PwC's Know Your Customer (KYC) Centre of Excellence (CoE) is a utility solution that provides consistently high-quality client identification and verification checks and continuous screening, improves and enhances the customer experience whilst reducing the KYC administrative burden and the associated time and cost.

The utility centralises and streamlines your KYC process, providing a standardised and efficient client service that can be up to 30-50%* faster and 20-40%* cheaper.

PwC KYC Centre of Excellence Transforming your client onboarding process

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  • Enhanced customer experience. Your customers can expect a quicker and more efficient client onboarding process.
  • Our biometric technology helps to remotely identify retail customers, increasing both convenience and security.
  • You retain all aspects of the management decision to accept and onboard a particular customer.
  • We provide rigorous standards of compliance and client service, with capacity to adapt quickly and efficiently to changing regulatory requirements.
  • Daily monitoring against PEP/sanction lists and periodic delta screening against negative news.
  • Faster turnaround – advanced workflow technology speeds up process by 30 – 50%*.
  • Greater efficiency and usage-based fees lower your costs by 20 – 40%*.
  • Customers can give consent to share data with other organisations

Using our KYC CoE means reduced costs, increased customer satisfaction and greater peace of mind.

*Average based on PwC experience and estimates

Contact us

Nick Vermeulen

Channel Islands Advisory

Tel: +44 (0) 7781 111526

Kamala Buchholz


Tel: +44 (0) 7718 864949

Contact PwC’s Financial Services team

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Contact us

John  Garvey

John Garvey

Global Financial Services Leader Principal, PwC United States

Tel: +1 646 471 2422

Olwyn Alexander

Olwyn Alexander

Global Asset and Wealth Management Leader, Partner, PwC Ireland (Republic of)

Tel: +353 (0) 1 792 8719

Kurtis Babczenko

Kurtis Babczenko

Global Banking and Capital Markets Leader, and US Finance Transformation Leader, PwC United States

Rima Adas

Rima Adas

EMEA FS Leader, PwC Luxembourg

Jim Bichard

Jim Bichard

Global Insurance Leader, Partner, PwC United Kingdom

Tel: +44 (0)7841 562560

Nicky  Wakefield

Nicky Wakefield

Global FS Advisory Leader, PwC Singapore

Julien Courbe

US FS Leader, PwC United States

Tel: + 1 646 471 4771