Insights to Enablement – accelerating Salesforce adoption with gamification and interactive digital learning

The purpose of PwC US’ Insights to Enablement is for clients to be able to get the right mix of digital tools and insights in order to sustain high adoption and return on their Salesforce investment.

Adoption, user experience, learning, and other human factors are critical to a successful Salesforce transformation. Insights to Enablement, a tech-enabled service, delivers digital tools and advisory services matched to human factors to help generate excitement, influence behaviors, and roll-out upskilling right within your Salesforce platform — helping you achieve ROI, user adoption and business value faster.

PwC US’ Insights to Enablement approach includes:

• Assessing your Salesforce use to surface opportunities to uplift engagement

• Innovative Salesforce tools that help create big adoption impacts, including Gamification and Micro-Learning helping to create an effortless adoption experience for your people

• First-hand experience implementing across various industries in regions around the globe.

In a recent PwC-sponsored IDC Spotlight, titled ‘Tool-Based Change Management Helps Speed Digital Technology Adoption’ (April 2022, #US48988922), analysts state that, ‘Through its technology-enabled Insights to Enablement Solution, PwC provides advisory services accelerated with a digital Salesforce adoption software suite to help improve Salesforce platform adoption. Insights to Enablement helps accelerate Salesforce adoption by increasing employee interest via gamification and an interactive digital learning platform.’

Adele Wentzel, Principal, US Salesforce Practice, PwC US, said, ‘Insights to Enablement helps your people develop ‘muscle memory’ for the Salesforce activities that help drive your business outcomes.  We put your people at the center of the adoption experience by incentivizing adoption and making Salesforce learning fun.’