Change programs often fail because a range of people factors get in the way. Or is it the other way around — change programs are perceived to be getting in the way of effective business as usual practices?
So what do we do to make sure this doesn’t happen with our clients?
We have an approach we call ‘making change stick’. It’s about accelerating the delivery of benefits in ways that are sustained long after a change program is done. It involves having a change approach that: