Workforce capability

The right talent mix to drive value

With up to 85% of costs tied up in people, organisations need to predict their strategic and operational requirements and allocate resources accordingly. But the world is changing. The new possibilities that man and machine in collaboration bring us are almost endless and will transform the role of people at work. We will see a rebalancing of human capital as organisations adjust. By understanding the possibilities of automation, the changing ways organisations harness the potential of human skills, and the needs of the business in a changing global business landscape and throughout the employee lifecycle we ensure organisations can find, nurture and incentivise the right adaptable, innovative and skilled people they need for the digital age.


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Justin Sturrock discusses the changing workforce dynamics and how employers can best manage and optimise the workforce for success in the years ahead | Duration 1:45

Does your organisation have the right workforce to meet your immediate and emerging business challenges? Do you know what skills you will need for the future of your business? And do you have understand how today’s complex global environment will impact where and how you deploy your talented people?

How we can help

We help our clients realise the potential of their people through an integrated approach across six key areas:

Strategic workforce planning

We work with you to connect the dots between your business strategy and how you align your people to deliver upon business goals, connecting talent considerations around having the right people, with the right skills, in the right places, at the right time and for the right cost. Our scenario-based methodology ties the analysis of workforce gaps into the talent strategy and planning, connecting recruiting, talent development, mobility and other talent processes to the workforce plan.

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Recruitment and talent acquisition

We work with clients to support all aspects of their talent acquisition strategies including recruitment function transformation and data analytics to better understand and predict recruitment/talent acquisition needs, recruitment process outsourcing, and recruiting tactics such as gamification.

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Learning and development

We have a dedicated team of L&D experts who have a wealth of experience in developing both the approach and content for learning curricula and in the selection of technology platforms and providers. We help clients think through innovative new solutions to developing workforce skills and behaviours – including applying lifelong learning concepts to overhaul traditional models and how to leverage cost-effective solutions such as Massive Open Online Courses (MOOCs) – and apply them to deliver business objectives by identifying and building targeted learning and development interventions.

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Leadership and succession planning

Attracting and retaining high performers and the future leaders of an organization requires a thoughtful and proactive approach, offering those individuals rewarding development opportunities and a clear path to the next level. Leadership and succession planning provides the tools to manage this element of the workforce and minimise risk in leadership roles across an organisation.

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Performance management

We believe that robust performance management can offer benefits that are critically appealing to millennial workers and other stakeholders. These include: Career paths that offer a wide range of opportunities, differentiated reward and recognition outcomes, and a culture of high performance and real-time feedback.

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Diversity and inclusion

Many organisations have identified diversity as a key element to driving innovation, improved working environments for employees and enhanced customer service. And, studies show that a diverse and inclusive environment drives outcomes and better business performance. Our global D&I framework identifies the four key components of developing and executing a D&I strategy, each of which must be considered at all stages of the talent lifecycle.

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Contact us

Bhushan Sethi

Partner, Joint Global Leader, People & Organisation, PwC United States

Tel: +1 (917) 863 9369

Julia Lamm

Director, PwC United States

Tel: +1 (646) 471 6392

Alastair Woods

Partner, PwC United Kingdom

Tel: +44 (0) 78 3425 0359

Nicky Wakefield

Partner, People & Change, PwC Singapore

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