PwC named a Leader in the IDC MarketScape: Worldwide Salesforce Implementation Services 2021

December 14, 2021

‘PwC offers a full range of services that span from strategy to execution.’

PwC has been named as a Leader in the IDC MarketScape: Worldwide Salesforce Implementation Services 2021 Vendor Assessment (November 2021, IDC #US47073921). The IDC MarketScape report says, ‘Across all 14 strategies assessed, the 3 strategies areas valued most highly by customers are "portfolio strategy," "functionality/offering strategy," and "client adoption strategy.’

According to the report, ‘PwC offers a full range of services that span from strategy to execution. It specializes in business transformation and has significant experience assisting clients with all aspects of Salesforce implementation work. PwC has management consultants worldwide who work on strategy, deals, change management, and front-office and back-office transformation programs. By combining these capabilities with its core Salesforce and technology consulting capabilities, PwC offers clients fully integrated solutions. PwC's value proposition for Salesforce revolves around providing an industry-led, business-focused, and technology-enabled approach that integrates knowledge of industries, business processes, and technology that is necessary to deliver Salesforce solutions effectively and comprehensively.’

Commenting on PwC’s strengths, the report states, ‘Buyers rate PwC highly for providing appropriate and high-quality resources for Salesforce projects and for its ability to provide customer service, particularly onsite. Similarly, IDC views PwC highly in terms of its growth strategy and for developing future functionality and offering road maps.’ 



‘We are delighted to be named a leader in this IDC MarketScape for Worldwide Salesforce Implementation Services. At PwC, we are introducing a new equation that helps all our clients’ meet their customers’ needs and to make sure every engagement is relationship enhancing. We help our clients to learn how to use technology to protect their most valued asset – their customers. With our business expertise and Salesforce leading technology, we aim to help transform any company to compete in today’s business environment.’

Reggie Walker, Partner, PwC US, Global Salesforce Alliance leader

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of Information and Communications Technology (ICT) suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.

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Rob Donnelly

Global Analyst & Advisor Relations Leader, PwC United States

Tel: +1 (917) 471 3355

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