PwC named a Leader in the IDC MarketScape: Canada Salesforce Implementation Services 2020 Vendor Assessment

January 21, 2021

PwC has been named as a Leader in the IDC MarketScape: Canada Salesforce Implementation Services 2020 Vendor Assessment (December 2020, IDC #CA46257720).  This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the marketplace and help anticipate the vendor's ascendancy.

The report states that, 'PwC Canada's approach to digital transformation, including Salesforce professional services, is underpinned by the company's One Firm strategy, which brings together its integrated solutions, go-to-market teams, industry capabilities, and BXT (Business, eXperience, Technology) and new BXT Agile methodology.'

Commenting on PwC’s strengths, the report states, 'PwC Canada has strength in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud with multiple projects completed for Canadian customers, in addition to one of the largest implementations of Salesforce's Financial Services Cloud in Canada.'

It goes on to say: 'Globally, PwC has created a MuleSoft practice, and in Canada, its certified practitioners are a key component of delivering digital transformation enablement to customers.'

Justin Wortley, Front Office Transformation Leader, PwC Canada said: 'We are thrilled to be recognized by the IDC MarketScape as a Leader in Canadian Salesforce Implementation Services. As a more recent entrant into the Canadian Salesforce ecosystem— after assembling a very tenured team through acquisition and organic growth—we are thrilled with how quickly we have joined other PwC territories as proven vanguards in the space. It’s gratifying to see that our growth, strategy, capabilities and integrated approach to Front Office Transformation are demonstrating success not only to our clients, but have now also been vetted through a formal framework. We are honoured by the trust our Canadian clients have put in us in helping them realize success and value, and look forward to continuing to better the lives of Canadian customers & citizens through Salesforce.'

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Rob Donnelly

Global Analyst & Advisor Relations Leader, New York, PwC United States

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