PwC positioned as a Leader in Gartner Magic Quadrant for CRM and Customer Experience Implementation Services


PwC, a leading provider of CRM and Customer Experience solutions, announced it has been positioned by Gartner, Inc. in the Leaders quadrant of CRM and Customer Experience Implementation Services.

Gartner defines the CRM and customer experience (CX) implementation service market as "project based services to help clients develop a CX strategy and transform a customer relationship with adept consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, as well as focusing on interactions with customers, including commerce transaction enablement."

According to Gartner, “Decade-high demand for CRM and CX implementation services including design, UX and e-commerce saw providers in this study grow an average 21% in 2019.”

“We are really pleased to be named a Leader by Gartner,” said Ed Basanese, US Customer Lead, PwC.  “We help our clients design their customer strategies which develop value propositions that address customers’ underlying needs and desired outcomes. We also provide them with CRM or CX solutions across all industries and geographies, taking our clients from strategy through execution.”

Gartner disclaimer

Gartner Magic Quadrant for CRM and Customer Experience Service Providers, 7 April 2020, Brett Sparks, Patrick Sullivan, Gilbert van der Heiden, Jim Longwood

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Rob Donnelly

Global Analyst & Advisor Relations Leader, PwC United States

+1 (917) 471 3355


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