PwC, a leading provider of CRM and Customer Experience solutions, announced it has been positioned by Gartner, Inc. in the Leaders quadrant of CRM and Customer Experience Implementation Services.
Gartner defines the CRM and customer experience (CX) implementation service market as "project based services to help clients develop a CX strategy and transform a customer relationship with adept consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, as well as focusing on interactions with customers, including commerce transaction enablement."
According to Gartner, “Decade-high demand for CRM and CX implementation services including design, UX and e-commerce saw providers in this study grow an average 21% in 2019.”
“We are really pleased to be named a Leader by Gartner,” said Ed Basanese, US Customer Lead, PwC. “We help our clients design their customer strategies which develop value propositions that address customers’ underlying needs and desired outcomes. We also provide them with CRM or CX solutions across all industries and geographies, taking our clients from strategy through execution.”
Gartner Magic Quadrant for CRM and Customer Experience Service Providers, 7 April 2020, Brett Sparks, Patrick Sullivan, Gilbert van der Heiden, Jim Longwood
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Director, Global Corporate Affairs and Communications, PwC United Kingdom
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Managing Director, Global Corporate Affairs & Communications, PwC United States
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