PwC rated as a Leader in Global Digital Experience Agencies


PwC has a unique approach to business transformation with a robust ecosystem.

PwC announced that it was cited as a Leader in The Forrester Wave™: Global Digital Experience Agencies, Q4 2019.

Forrester notes in the report that: “Portfolio breadth in support of experience-led transformation differentiates the leaders.”   

The report states that: “PwC has a unique approach to business transformation with a robust ecosystem. PwC Digital Services has 30,000 employees focused on digital experience services in 37 offices, serving clients like FCCI Insurance Group and Swedish Railways primarily in North America, Europe, and Asia Pacific. Compared with other service providers we evaluated, PwC has higher customer adoption and ratings of its experience design, privacy and compliance, and program management services.”

It goes on to say that:

“PwC Digital Services scores especially well for partner ecosystem in our strategy assessment …

Reference customers like PwC’s end-to-end capabilities, strong industry expertise, and strategy guidance. One customer told us, ‘They helped us go from design to product in market in six months.’ PwC is a good fit for existing clients that need deep trust and security skills and those ready to make experience-led transformation their strategy…”

David Clarke, CxO Experience Consulting, DCOE & Products Strategy GTM Leader, PwC said:  

"We are really pleased to be named a leader in this Forrester report. Doing digital right often means that our clients need to change their ways in order to maximise the potential to drive their businesses forward.  There may be obstacles but through our BXT approach, we help them to shift their mindset about digital strategy and turn those aspirations that they have into reality.  We bring our creativity and experience to the table so that clients can embrace digital transformation for their businesses.”  


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Rob Donnelly

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