Compliance. Transformed.

Compliance processes are designed with the customer in mind to support a differentiated experience

Trust is key to compete effectively and is strengthened through strong, reliable compliance. But how do you make the right choice regarding how to comply? Understanding how these choices affect customers, and their experience engaging with the organisation, can help create a clear path toward driving increased trust and a differentiated customer experience. 

Learn more about how industry ecosystems and customer expectations are changing in PwC's value in motion research. 

Find our how compliance in Consumer Markets is transforming to respond to shifting customer trends. 

Compliance processes are enabled by technology and data

Technology-powered compliance helps increase the bottom line by reducing both the cost of compliance processes and the likelihood of expensive compliance failures. High reliability and efficiency in compliance is more difficult to achieve today without having the technology and rich datasets available to drive these outcomes. From next generation governance, risk management and compliance (GRC) systems, to natural language recognition and advanced analytics, organisations are deploying a wide range of technologies to develop more efficient, automated and effective compliance.

Compliance processes are built using human-centered design principles, to assist people in driving compliance outcomes

Compliance design, like many aspects of business, can often be positively influenced by leveraging a strong understanding of human behaviour. This can be applied to the process itself to reduce the risk of inadvertent non-compliance, as well as to align staff and organisational goals. Additionally, techniques like behavioural economics can help test and fine tune the effectiveness of processes.

Compliance activities are predictive, preventative and proactive, and not just detective

You may have heard the saying: hard earned trust can take years to develop but a single moment to lose. It follows naturally that preventing compliance failures is always more effective than detecting, investigating and correcting them.  

One of the more common ways these failures occur is through organisations falling behind on emerging regulatory developments. While keeping pace with change can be a challenge for complex multinational organisations, leveraging insight and information from regulatory horizon-scanning tools and third-party databases can help you stay ahead.

The availability of data and technology across the organisation is making the prevention, real time detection and correction of compliance breaches increasingly realistic. 

Through process animation tools and advanced analytics, for example, organisations can observe patterns of behavior, pinpoint potential emerging challenges in processes and detect where the organisation is approaching compliance thresholds. 

Together, these tech-enabled processes simplify staff’s compliance experience, and help protect them from possible breaches, leading to increased internal confidence, and a stronger company culture.

Learn more about how data modelling can transform company's response to risk and compliance and unlock new insights.