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Equipped for the future: Re-inventing your organisation

Customer expectations are defined by the digital experience, brand value is determined by conversing on social media and customers are open to switching providers if they believe they can get something better elsewhere. A much more urgent and radical organisational change than many FS businesses are undertaking is likely to be needed to reflect these rapid shifts in the market.

This report deep dives into the forces driving change and proposes five main building blocks for the new organizational paradigm drawing on the insights of PwC’s sector experts.

Champion organisations will have clear insights into where in the complex new value chain they’re best able to compete. They will be using the latest developments in technology to enhance customer profiling, improve customer experience and reduce costs. Subsequently, this in turn will enable FS organisation to make decisions faster than their competitors, even if they occasionally get it wrong.

Download this report to find out more.

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How agile is your FS organisation? Watch the video

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Bhushan Sethi

Joint Global Leader, People and Organization, Principal

Tel: +1 (646) 471 2377

Jon Terry

Financial Services, HR Consulting leader Partner

Tel: +44 (0) 20 7212 4370

Contact PwC’s Financial Services team

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John  Garvey

John Garvey

Global Financial Services Leader Principal, PwC United States

Tel: +1 646 471 2422

Olwyn Alexander

Olwyn Alexander

Global Asset and Wealth Management Leader, Partner, PwC Ireland (Republic of)

Tel: +353 (0) 1 792 8719

Kurtis Babczenko

Kurtis Babczenko

Global Banking and Capital Markets Leader, and US Finance Transformation Leader, PwC United States

Rima Adas

Rima Adas

EMEA FS Leader, PwC Luxembourg

Jim Bichard

Jim Bichard

Global Insurance Leader, Partner, PwC United Kingdom

Tel: +44 (0)7841 562560

Nicky  Wakefield

Nicky Wakefield

Global FS Advisory Leader, PwC Singapore

Julien Courbe

US FS Leader, PwC United States

Tel: + 1 646 471 4771