The line between opportunity and threat is blurring, as banking risks become more interconnected and fast-moving. Market turbulence, fiscal pressures, digital transformation, ESG expectations and cyber threats define the landscape in which you operate.
“Risk management cannot afford to be static. Its very purpose is evolving: from guardian of stability to navigator of movement. From controller of loss to enabler of resilience and growth.”
Mark Batten,Banking and capital markets leader, PwC UKTo understand how the industry is responding, we conducted our Global Banking Risk Study 2025, building on earlier editions from 2018 and 2021. We spoke with senior risk leaders – Chief Risk Officers (CROs), Heads of Enterprise Risk Management (ERM) and Non-Financial Risk (NFR) and Risk Chief Operating Officers (COOs) – from 50 institutions worldwide. This included global systemically important banks (GSIBs), large internationally active institutions and specialist and digital banks across North America, EMEA and the Middle East.
The CRO is seen as a member of senior management with a responsibility for sustainable value creation. Risk functions are expected to contribute to streamlining of end-to-end processes, provide actionable insights and look beyond traditional organisational boundaries.
As business and operating environments accelerate, banks strengthen risk management to keep pace. As an illustration, leading banks aim to achieve more than 50% automation of GRC processes within the next 5 years, enabling a fundamental redesign of control and assurance models.
Banks are moving beyond productivity, focusing on reimagining risk processes using GenAI. This includes next generation scenario analysis capabilities as well as digital twins creating replicas of the organisation's processes and controls. An environment within which agents operate, transforming risk and response capabilities.
Risk leadership needs to prepare for a transition to a hybrid workforce connecting humans and autonomous agents. This includes managing a fundamental transition in the Risk workforce, with a growing emphasis on soft skills such as problem solving and critical thinking complementing the expectation of “digital fluency” in data and AI.
About half of participants expect significant shifts in business and operating models over the next ten years. As such, banks are supporting societal and economic transitions and seeing climate risks as opportunities. They’re also taking practical steps to strengthen forward-looking capabilities, evolving the ERM mandate while investing in the scenario analysis toolkit.
Banks are cultivating a new risk mindset that can drive growth and innovation for decades. Supported by data, technology and a culture of shared accountability, this new approach is helping banks navigate uncertainty with confidence while placing customers and stakeholders firmly at the centre of decision-making. And it’s not just about performing better today. Banks that embed this mindset across their organisations will set the pace for the future of banking.
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