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Transformation case study

Transforming the cloud experience for all Italian public sector employees

Client: Ministero dell'Economia e delle Finanze - Ministry of Economy and Finance

Our Role: Technology consultants, transformation consultants, project managers

Industry: Government and public services

Services: Optimise IT, Digital Solutions, Business Applications, Innovation, Technology

Country: Italy

Client challenge

The Department of General Administration (DAG), which is part of the Ministry of Economy and Finance (MEF), needed to design and build a secure-by-design network of cloud services that allowed civil services to be regulated, monitored and shared throughout Italy. This included transforming Italy's payroll service, which is the largest payroll service in Europe serving more than three million people, from a fragmented system into a centralised personnel management system.

Approach

We helped MEF design, propose and deploy a research and innovation plan that identified an IT solution capable of bringing together blockchain-based private cloud solutions. This plan, known as the SUNFISH project, ultimately received a European Union (EU) grant of more than €4.5 million. Working with the MEF, we explored a number of innovative approaches throughout the project, ultimately deploying Cloudify NoiPA, a large-scale digital transformation program that was financed by a European Structural and Investment Funds grant worth almost €70 million. Going forward, NoiPA will be expanded to use secure cloud technologies for the entire Italian public sector.

Impact

PwC provided 360° support to the MEF, from scouting the most appropriate technological options and defining corresponding strategic options, all the way to identifying the most appropriate funding streams and providing PMO and technological support for this large-scale digital transformation. NoiPA is now looking to become the primary system that manages all of Italy's more than three million public sector employees.

"As change agents together, PwC and DAG are now implementing one of the most important digital transformation projects in the context of the entire European public administration sector."

PwC Partner

“Thanks to PwC's advice and support, we have been able to expand our innovation strategy, in close connection with the EU view for digitalisation. We have seen real changes in our organisation and our daily operations”

Ministry of Economy and Finance