Despite large-scale technological investment, workforce productivity growth remains low. Organisations face an evolving business environment with the competitive pressures of building trust and seeking efficiency and profitability. Maximising the productivity benefits of technology isn’t just a case of the right investment strategy, it can require the right human skills via a motivated workforce.
Getting it right generally requires a holistic approach across the business, from better management and strong leadership to refining the organisational and job structure and paying careful attention to employee engagement and wellness. It’s not an easy task but organisations have much to gain from getting it right.
Worker productivity is flat in many countries and remains a challenge for many organizations, even with recent investments in technology. PwC's Bhushan Sethi raises the questions we should be asking to best measure and empower worker productivity.