PwC named a Leader in the IDC MarketScape. Asia/Pacific Intelligent Automation (IA) Services 2021 Vendor Assessment

May 12, 2021

PwC has been named as a Leader in the IDC MarketScape. Asia/Pacific Intelligent Automation Services 2021 Vendor Assessment (May 2021, IDC #AP46912421).  ‘Across all the IA services vendors assessed, the top areas of strength were functionality or offering strategy, delivery strategy, customer service delivery, and employee management. The IDC MarketScape also found that most participating vendors also afforded a very high degree of corporate visibility to their IA offerings and services.’

The IDC MarketScape ‘found that enterprises, in general, appear to be quite satisfied with the ability of their IA services vendors to:

  • Meet project timelines and handle changes in project scope.
  • Effectively provide technical insights and competency.
  • Quickly and effectively resolve customer service issues and problems.
  • Achieve desired business outcomes.’

The IDC MarketScape notes: ‘PwC provides the full spectrum of IA life-cycle services, including target operating model setup, governance and centre of excellence (COE) setup, platform selection and benchmarking, process discovery and prioritization, automation implementation, IA trainings, citizen-led innovation models, IA risk assessments and health checks, managed services, and ongoing support.’

Commenting on PwC’s strengths, the report states:

  • ‘PwC has a robust internal citizen development program, which lends credence to its championing of well-governed citizen development initiatives as part of customer IA implementations.
  • Customers commended PwC for its delivery excellence, thought leadership, technical and industry insights, and relevant IA use cases.
  • PwC's strengths are in innovation and R&D, scale and scope of services delivered, and portfolio strategy.’

The report goes on to say: ‘Consider PwC if you are looking for a high-touch partner that can deliver industry-specific innovation in IA implementations through robust delivery frameworks, governance mechanisms, and assets, particularly in the BFSI, consumer, healthcare and public sector verticals.’

Sumit Srivastav, Intelligent Automation Leader, PwC India, said: “We are really proud to be named an IDC MarketScape Leader for our Asia Pacific Intelligent Automation Services. Intelligent Automation (IA) and Artificial Intelligence (AI) are ushering in the fourth industrial revolution & the second machine age by disrupting the status quo and creating new business models. In order to thrive in the digital revolution, we must balance business understanding with technology innovation and human insight.  IA is the layering of automation and intelligent technologies that enable organizations to transform the way they work and the way they deliver their services. At PwC, our front-to-back digitalization and holistic approach, focus on achieving strategic coherence between people, process, and technology. This, coupled with our deep implementation capabilities and industry expertise, help our clients on their journey from being a traditional enterprise to becoming an intelligent enterprise.’

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of vendors can be meaningfully compared. The framework also provides buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective.

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Rob Donnelly

Global Analyst & Advisor Relations Leader, PwC United States

+1 (917) 471 3355


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