PwC worked with the EU and 28 member states on a comprehensive feasibility study and then ran a pilot programme in 12 countries at 18 border control points that interacted with 70,000 travellers over 12 months. This programme tested the pros and cons of different biometric solutions, including kiosks and the e-gates associated with them.
PwC ran 78 types of trials to assess the speed, reliability and user-acceptance of the technology, collecting measurable indicators that could help support data-driven policymaking. This provided the European Commission with a comprehensive and detailed analysis of potential solutions in a clear and timely manner.