Across APAC, the U.S. and Europe, PwC has been rated a Leader in four quadrants—Transformation Services, Deployment and Integration Services, Performance and Optimisation Services, and Innovation on Workday.
See how PwC’s Leader recognition extends across regions in the Europe and APAC announcements.
The ISG Provider Lens™ states that ‘With the growing adoption of agentic AI, partners must help enterprise clients avoid surprise expenditures and prove the value of Flex credits. They are assessed for consumption forecasting, ROI tracking dashboards, scaling gates and procurement/financial governance for AI use.’
On Transformation Services, the report states ‘PwC unites managed services, AI-driven insights and transformation expertise to optimise Workday investments beyond traditional support models.’
Commenting on PwC’s strengths, the report highlights:
- ‘Outcome-led AI transformation: PwC’s transformation approach in the U.S. applies right-to-left design, starting with targeted business outcomes and working backward to define AI use cases, operating model changes, governance requirements and Workday roadmap decisions.
- Industry-centric transformation design: PwC combines Workday advisory services with industry-specific model tenants, micro-vertical solutions and ecosystem architecture design to accelerate roadmap definition and fit-to-standard adoption.
- Governance and adoption: PwC strengthens Workday transformation through structured governance, change management and AI-enabled adoption capabilities.
On Deployment and Integration Services, the report states ‘PwC’s integration-led approach connects Workday with broader enterprise ecosystems through proven governance, automation and architecture capabilities that support long-term value realisation.’
Commenting on PwC’s strengths, the report highlights:
- ‘AI-enabled deployment factory: PwC has embedded AI across its U.S. Workday deployment lifecycle through assets such as Design Agent, Configuration Workbook Copilot, Testing Genie, Rapid Data Tool and Concourse.
- Industry implementation models: PwC differentiates its U.S. deployment approach with pre-configured industry model tenants and Platinum business process libraries that accelerate fit-to-standard adoption and future-state design.
- Integrated ecosystem engineering: PwC designs and governs enterprise-scale Workday integrations across ERP, payroll, analytics, planning and industry platforms.’
On Performance and Optimisation Services, the report states ‘PwC’s run-optimise-innovate approach elevates Workday managed services beyond traditional support, linking platform operations, enhancement roadmaps and AI-driven optimisation into a single value-delivery model.’
Commenting on PwC’s strengths, the report highlights:
- ‘AI-driven optimisation engine: PwC differentiates its U.S. AES offering through the Workday AES Innovation Engine and Agent Powered Performance framework, which analyses client data, identifies optimisation opportunities, prioritises enhancements and assesses release impacts.
- Industrialised continuous improvement: PwC's AES model integrates scheduled innovation workshops, QBRs, platform health monitoring, automated regression testing, release adoption and AI-led ticket management into ongoing operations.
- Outcome-based managed services: PwC combines Workday support, enhancements, optimisation and innovation within a unified AES delivery model backed by AI-native development and automation capabilities.’
On Innovation on Workday, the report states ‘PwC’s commitment to Workday-native innovation is reflected in its extensive application portfolio, dedicated innovation organisation and strong alignment with emerging agent-aware operating models.’
Commenting on PwC’s strengths, the report highlights:
- ‘Built on Workday and Extend leadership: PwC has established a scaled Workday Extend innovation capability anchored by a global CoE with over 70 specialists and more than 200 custom applications.
- Agentic innovation framework: PwC differentiates through solutions built around Workday ASOR, combining its Scaffolding framework, Agent Powered Performance platform and Design Agent capabilities.
- Industry-focused Marketplace solutions: PwC extends Workday innovation beyond generic applications through industry-specific offerings developed with Workday technologies such as Extend, Prism, Adaptive Planning and Sana.’
Workday Ecosystem Quadrant report U.S.
PwC unites managed services, AI-driven insights and transformation expertise to optimise Workday investments beyond traditional support models.
ISG’s recognition is a testament to how PwC is delivering differentiated value and driving client outcomes across the Workday ecosystem. We are helping clients become AI-enabled, intelligent enterprises by starting with their desired outcomes, designing agentic-first operating models, and enabling them through technology. By combining our industry and domain expertise with firmwide capabilities in tax and security, we unlock the power of Workday as the intelligent core for delivering AI-driven results. s their needs change. This recognition from ISG is a credit to those client relationships.
Contact us
