PwC US’ Interactions Hub – a one stop shop solution to streamline healthcare professional engagements

Interactions Hub is a PwC US product providing a one-stop-shop solution built on Appian's low-code automation platform for managing HCP, HCO and patient interactions such as consulting engagements, grants, speaker programs, and expanded access programs. It digitizes the end-to-end process, from planning through contracting to payment. By natively linking to PwC spend transparency and regulatory solutions, it offers healthcare professionals a holistic view of their interactions.

Built with the right blend of technology and industry know-how, Interactions Hub facilitates seamless and proactive compliance.  It also increases efficiency by following a streamlined, system-guided process that reduces manual steps and duplication of effort.

Interactions Hub suits unique business needs with a light tech lift that delivers a great look and feel, mobile access and real-time reporting. It is fast and agile as it is the only low-code solution of its kind, incorporates PwC’s 15+ years of experience with managing HCP/HCO and patient interactions and the platform enables clients to operate a unified business and compliance environment. 

In a recent PwC-sponsored IDC Technology Spotlight, titled The Need for a Modern Interactions and Compliance Management System in Life Science, analysts state that, ‘PwC US’ Interactions Hub solutions provide life science companies with an integrated, holistic approach to solve their “big picture” challenges across the entire value chain by combining end-to-end process digitization, proactive compliance controls, intelligent automation, rapid configuration and enhanced user experience.  Interaction Hub solutions enable unprecedented visibility into HCP/HCO interaction and transaction data.’

Tim Canonico, Principal, Pharmaceutical and Life Sciences, PwC US, said, “PLS companies need to invest in HCP/HCO engagement tech to enable their relationships with key opinion leaders and free up internal resources to focus on strategic priorities. When they do this, it pays off. We’ve seen our Interactions Hub clients reduce the time they spend on third-party compliance operations by up to 50%. They can potentially save anywhere from a few hundred thousand dollars to upwards of several million dollars in annual operating expenses, depending on their organization’s size. And they’re reducing their overall exposure to regulatory risk.” 

He goes on to say, “Interactions Hub and Transparency Hub help our client’s free up money and time they can reinvest back into the business, allowing them to focus on what they do best — bringing life-changing medicines to patients while safeguarding their assets and reputation.”