Social networking is fast becoming the business world's answer to unlocking tacit knowledge hidden within the workforce. Powerful online tools — including mobile communications, smart phones, unstructured information and high-speed Internet — have created a myriad of ways to disseminate information. Companies large and small are trying to keep up with the massive amounts of information generated by their workforce and its interactions with clients, customers and other stakeholders.
This article discusses how tacit knowledge can be unleashed and shared as never before by connecting people ubiquitously through social networking and its closely related partner, collaboration. He also provides a number of helpful hints for choosing a social networking tool to tease out and apply tacit knowledge.