PwC's insurance industry services practice is a leading provider of professional services to life and property and casualty insurers, reinsurers, and insurance brokers.

Insurers are transforming their businesses in response to new regulation, new technology, customer and workforce expectations and mounting competition from InsurTech players. In the face of so many disruptive challenges, it’s important not to lose sight of the huge opportunities to diversify product offerings, reduce costs, invest in high performing talent, increase operational efficiencies in both the front and back office, and create an intelligent digital enterprise fit for the future.

To make the most of these opportunities, we can help you look beyond the traditional boundaries of the insurance business to embrace new ways of accelerating your workforce, managing assets and interacting with customers, and whole new possibilities to what your business can deliver.

What if insurance companies could help with all of life’s experiences – both big and small?

What if you could put your customers' needs at the heart of design, helping them with the big life changing experiences as well as the day-to-day business challenges? What if while your customers are preparing for the future, insurers could be suggesting better ways to structure investments, so that planning for the future is as simple as identifying priorities and leaning on the wisdom and experience of your connected organization. With the new wave of digitally-enabled solutions, this is now a reality.

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I want to:

Develop a holistic customer engagement strategy

Develop a cloud-based customer engagement strategy that maps to your over-arching business goals and helps you keep pace in a customer-centric digital world. Better manage customer acquisition and interactions, and ultimately grow revenue, boost productivity and gain visibility into your business. We help strengthen customer connections with cloud capabilities that span sales, service and marketing to mobile, social and collaborative communities.

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Generate and maintain a competitive advantage with Behaviour Economics

As the insurance industry begins to blaze a digital trail and adjust the customer experience to meet consumer needs, new business challenges are on the horizon. Yet, most complex business issues boil down to human behaviour. Companies that apply behavioural economics principles can outperform their competition by 85% in sales growth and more than 25% in gross margin during a one-year period (Gallup Research).

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Take a comprehensive approach to IFRS 17

Insurers will need to think quickly and holistically about the dramatic impacts of IFRS 17 on their organizations. The new standard should be considered much more than an accounting issue. The standard will have significant implications for IT systems, strategic management, business processes and employee skill sets.

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Protect my clients and organization

As companies pivot toward a digital business model, exponentially more data is generated and shared among organizations, partners and customers. This digital information has become the lifeblood of today’s interconnected business ecosystem and is increasingly valuable to organizations—and to skilled threat actors. Business digitization also has exposed companies to new digital vulnerabilities, making effective cybersecurity and privacy more important than ever. PwC can help you take a broader view of cybersecurity and privacy as both protectors and enablers of the business.

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Build strong asset & wealth management solutions

Identify the gaps between your current realities and future possibilities by uncovering the insights that matter most. By balancing past, present, and future knowledge across the industry we can help you make better sense of challenges and solutions to turn your vision into reality

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Access PwC’s actuarial services

Create, sustain and increase shareholder value by adopting a value-based approach to the measurement and management of risk uncertainty. We can help you turn complex data into the predictive insights that inform practical business solutions. With extensive experience serving the domestic and international insurance industry, we assist insurers with actuarial modernization, process improvement, risk and capital management, value analyses, deals, and financial reporting.

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Contact us

Alodie Brew

National Insurance Leader, PwC Canada

Tel: +1 416 947 8957

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