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Power and utilities
Powering your business decisions
There are few industries in Canada that face the kind of scrutiny from customers, shareholders, regulators and other stakeholders that power and utility companies experience.
Delivering reliable, cost-effective and sustainable services in a safe manner is uniquely challenging across Canada's varied geography. The move from centralized, often carbon-based generation and one-way power distribution to two-way, interactive smart grids and the increasing adoption of alternative energy and distributed power generation, poses transformative challenges and opportunities. This is to say nothing of the complex network of regulations that have an impact on the Canadian utilities industry, including some of the most stringent environmental rules in the world. It isn't easy, and the game is always changing.
To be successful, power and utility companies need to have a wide array of effective systems and protocols in place: strong asset and technology management systems, good human capital programs to recruit and retain skilled talent, effective strategies for dealing with fluctuating commodities prices, and a strategic outlook on governance, risk and stakeholder management.
Driving customer centricity in complex organizations
From family homes to large businesses, the utilities industry affects us all. In this episode of Shift, we learn about the digital revolution happening in the utilities sector. Host Jon Finkelstein is joined by Eileen Campbell, VP of Customer Service for Alectra Utilities. The two talk about what the current and future of utilities looks like and how they are incorporating new technologies to better personalize the utilities experience. They discuss the shift we are seeing towards consumers wanting greater control over their utilities, the shift of people going from energy consumers to energy producers, and how through greater data and analytics we are enabling the population to make better choices when it comes to energy consumption.
“The old equation of supply and demand does not fit the new reality.”
For power and utilities, every single idea has countless implications.
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Contact us
Helen Bremner
Partner, National Industry Leader, Power and Utilities, PwC Canada
Tel: +1 403 509 7404
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