Every customer interaction is an opportunity to create a memorable, relationship-enhancing experience. But true customer centricity demands pushing the boundaries of what’s possible. It requires unlocking the full potential of technology to reinvent how you connect with customers—and how your sales, customer service, marketing, commerce and IT teams connect with one another.
At PwC Canada, we combine Salesforce Customer 360 solutions with innovative thinking and industry-specific expertise to deliver the digital capabilities you need. From strategy to design to build to operate, we tailor technology the way it should be—smarter, better, faster and delivering sustained outcomes by bringing customers closer with every click.
Click to explore how our industry expertise can enhance the capabilities of your existing Salesforce implementation and help you solve your most pressing business challenges.
Our team of professionals are passionate about your purpose and committed to working with you to develop solutions that improve citizens’ lives. We approach public-sector transformation initiatives with end users at the heart of our process as we help organizations expand and enhance their Salesforce functionality.
Our public-sector expertise combined with the power of Salesforce lets organizations modernize citizen experiences and deliver services more effectively—building public trust, improving transparency and strengthening accountability.
Canadian financial services firms are combining technology, human ingenuity and business insight to accelerate digitization and meet rising customer expectations. Our deep industry knowledge, paired with the power of Salesforce, helps banks, insurers and asset managers modernize legacy systems and increase their speed to market.
Digitally transforming your business processes with PwC Canada and Salesforce can create a 360-degree view of your customer, generating insights that can be used to provide tailored solutions. And connecting front-, middle- and back-office workflows improves your customer and contact agent experiences—reducing operating costs, accelerating case resolution times and increasing customer satisfaction.
The speed of innovation is accelerating like never before, ushering in a new era of opportunities for Canada’s tech, media and telecom companies. Our industry expertise, paired with powerful technology from Salesforce, can help you transform your business and unlock new models that grow your revenue and customer relationships.
Together, we can help you intelligently deliver personalized experiences to customers, reduce costs and drive recurring revenue. With our deep understanding of your business, we can put Salesforce solutions to work delivering sustained outcomes that keep you one step ahead of change.
Canadian energy and utilities organizations are facing transformation pressures. Adapting will require the industry to think differently about every aspect of their operations. This includes embracing new kinds of relationships with customers, critically examining how they measure and use data, and re-evaluating what business success looks like.
PwC Canada’s industry expertise combined with Salesforce lets you harness customer data to help you reimagine your operations, reduce costs and seize new growth opportunities. Together, we can help you deliver personalized services to customers and provide your employees with insights, automation and intuitive tools.
Digitization is transforming how manufacturing companies interact with customers. As customer preferences change, manufacturers are embracing new digital commerce models and extended services.
We can help you understand the competitive landscape and apply the full power of Salesforce to firmly establish your position in the marketplace. Working together, we can help you nurture channel relationships, elevate seller performance and establish end-to-end customer support.
MuleSoft is a platform that gives IT teams the tools to automate everything. PwC Canada’s MuleSoft practice integrates your organization’s key systems to improve productivity so IT teams spend less time responding to routine requests and more time driving transformative innovations.
The PwC network continues to receive accolades for our strategy, implementation and managed services successes as part of our Salesforce Alliance. Here are some of the recognitions we’ve received:
Healthcare & Life Sciences Innovation Award
MuleSoft’s Global Humanitarian Partner of the Year 2022
Impact Implementation Partner of the Year 2022 (APAC)
#2 Salesforce Partner Net Zero Cloud Accredited Professionals
#1 Salesforce Partner Health Cloud Accredited Professionals
Commerce Cloud Best Business Transformation 2022
PwC named a Leader in the IDC MarketScape
Worldwide Salesforce Implementation Services 2021