1. Digital-first mindset
A digital approach is key to delivering better service
Digital government
Citizen expectations are constantly shifting as they’re looking for increasingly personalized and seamless experiences. Becoming a truly digital government will help meet their expectations.
Governments in Canada can do more by harnessing the right business expertise, technology and talent to build trust and transform. It’s no longer the question of, “Do we transform?” It’s now, “How do we transform?”
Explore our Digital government spotlights to learn how some public sector organizations are responding to the challenges of emerging technologies, modernizing their workforces and delivering improved citizen experiences.
It’s time to turn your digital government visions into reality. Take a look at the trends that will help you get ahead.
It’s no longer the question of, “Do we transform?” It’s now, “How do we transform?”
City of Ottawa: Playing the game of innovation as a team
Learn the secret sauce on how to deliver innovation and service excellence to front line employees and citizens.
Seven trends in digital government
2. Mobile now
Citizens want mobile access to services
3. Omni channel
Responding to citizen needs through multi-channel access
4. Unlock data possibilities
Governments can use AI to provide customized services to citizens
5. Tracking & transparency
Citizens want to be kept up to date
6. Cybersecurity & privacy
Protecting and securing citizen data is critical
7. Efficiency is key
To meet citizen expectations, service delivery must be efficient
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