Thinking digital first lies at the heart of faster and better service delivery. Some of the things citizens want are consolidated IDs, digitally available permits and information, as well as digital applications and approvals. Other benefits? Efficient and cost-effective processes.
United Kingdom | Digital Service Standard
The United Kingdom’s Digital Service Standard is a set of criteria that digital teams building government services should meet. It aims to provide digital services that are so simple and convenient that all those who can use digital services will choose to do so, while those who can’t aren’t excluded.