Digital government

Featured - 3 items

Digital government spotlight

The digital justice imperative

Digital government spotlight

How a government entity in Canada accelerated new ways of working

Digital government spotlight

How public safety organizations can thrive in disruption

Citizen expectations are constantly shifting as they’re looking for increasingly personalized and seamless experiences. Becoming a truly digital government will help meet their expectations.

Governments in Canada can do more by harnessing the right business expertise, technology and talent to build trust and transform. It’s no longer the question of, “Do we transform?” It’s now, “How do we transform?”

Explore our Digital government spotlights to learn how some public sector organizations are responding to the challenges of emerging technologies, modernizing their workforces and delivering improved citizen experiences.

It’s time to turn your digital government visions into reality. Take a look at the trends that will help you get ahead.

It’s no longer the question of, “Do we transform?” It’s now, “How do we transform?”

City of Ottawa: Playing the game of innovation as a team

Learn the secret sauce on how to deliver innovation and service excellence to front line employees and citizens.

Seven trends in digital government

1. Digital-first mindset

A digital approach is key to delivering better service

2. Mobile now

Citizens want mobile access to services

3. Omni channel

Responding to citizen needs through multi-channel access

4. Unlock data possibilities

Governments can use AI to provide customized services to citizens

5. Tracking & transparency

Citizens want to be kept up to date

6. Cybersecurity & privacy

Protecting and securing citizen data is critical

7. Efficiency is key

To meet citizen expectations, service delivery must be efficient

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Building a digital government: Seven trends in digital government

Workforce of the future

The world of work has changed. Has your workforce kept pace?

Build business resilience and maximize human potential in the new world of work.

Cybersecurity, privacy and financial crime

Use data with confidence

Innovate and transform securely to create new value for society in a digital, data-driven world.

Contact us

Shelley Gilberg

Partner, Markets & Consulting Leader for ESG, PwC Canada

Tel: +1 250 298 5272

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Alberta Government & Public Sector Leader, PwC Canada

Tel: +1 780 441 6725

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Ontario Government & Public Sector Leader, PwC Canada

Tel: +1 416 869 2397

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National Government & Public Sector Leader, PwC Canada

Tel: +1 250 415 1224

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National Public Safety & Justice Leader, PwC Canada

Tel: +1 416 814 5736

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