1. Digital-first mindset
A digital approach is key to delivering better service
Digital government
Citizen expectations are constantly shifting as they’re looking for increasingly personalized and seamless experiences. Becoming a truly digital government will help meet their expectations.
Governments in Canada can do more by harnessing the right business expertise, technology and talent to build trust and transform. It’s no longer the question of, “Do we transform?” It’s now, “How do we transform?”
Explore our Digital government spotlights to learn how some public sector organizations are responding to the challenges of emerging technologies, modernizing their workforces and delivering improved citizen experiences.
It’s time to turn your digital government visions into reality. Take a look at the trends that will help you get ahead.
It’s no longer the question of, “Do we transform?” It’s now, “How do we transform?”
Seven trends in digital government
2. Mobile now
Citizens want mobile access to services
3. Omni channel
Responding to citizen needs through multi-channel access
4. Unlock data possibilities
Governments can use AI to provide customized services to citizens
5. Tracking & transparency
Citizens want to be kept up to date
6. Cybersecurity & privacy
Protecting and securing citizen data is critical
7. Efficiency is key
To meet citizen expectations, service delivery must be efficient
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Related content
Digital transformation in government podcast
In this Canadian Government Executive podcast, Owen Taylor, our National Public Sector Leader, is joined by Sonia Powell, Director General of Workplace Solutions, Public Works and Procurement Canada to discuss how innovation and human centric models are helping public sector organizations transform. Listen now.
Raising the digital IQ of all levels of Canadian government
How giving public servants the right tools can help foster greater innovation and improve the citizen experience. Read more.
Shift podcast
Listen to our recent Shift podcast, featuring Shannon Salter, Chair at the Civil Resolution Tribunal in British Columbia, on how to keep citizens at the core of a large scale transformation. Listen now.
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