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We manage. You accelerate.
Managed Services
Create strategic advantage with PwC Canada’s managed services
Canadian organizations are under increased pressure to reinvent their businesses, and challenges are intensifying. They need the right technology—especially AI-powered solutions—to stay ahead of disruption while managing new risks and changing regulations. They need to make sure they have the right data and insights to grow and compete.
Adding to all of this is the challenge of finding the right talent to keep pace. As talent pressures grow, many organizations are turning to trusted partners to run and evolve their operations.
This is where the right managed service provider can make a difference. It’s not just about freeing up companies to focus on strategic priorities—it’s also about bringing a new approach aimed at delivering tangible results and continuous improvement.
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A recent PwC survey of more than 2,000 executives globally found clear benefits for organizations that use managed services for strategic advantage. These organizations outperformed those using managed services only for cost savings by more than 40 percentage points.1
Take your business to the next level with managed services
We offer what we call the next generation of managed services. These go beyond cost savings to create strategic advantage and enable continuous improvement. We focus on:
Accelerating outcomes
Our team of solvers uses AI-powered analytics to provide data-backed insights to drive innovation and accelerate your organization’s growth. From predictive modelling to intelligent automation, we help you move faster and smarter. Through continuous improvement and sharing what we learn along the way, we empower you to strengthen your capabilities and accelerate strategic outcomes.
Tech-driven solutions
We’re continually investing in our people, their skills and our own technology capabilities so we can bring you the latest thinking and leading practices and solutions, including AI capabilities. You’ll benefit from flexible access to our proprietary digital tools and the solutions powered by our alliances with the world’s top technology companies.
Continuous evolution
We align on shared goals and evolve alongside you. And we adapt to your changing needs and challenges. Our managed services help simplify complexities, expand your capacity and prepare your operations for continuous growth. We deliver dynamic solutions designed to drive measurable outcomes and keep you in control.
Our managed services versus traditional outsourcing
We’ve created a managed services model that helps you gain a competitive edge. This is different from traditional outsourcing arrangements, which focus on labour arbitrage and outdated technology and business operations. Our AI-powered managed services continuously look for efficiencies to reduce low-value work and reinvest those gains into higher-impact work to drive ongoing evolution.
All of our managed services are flexible and scalable to match your unique needs. We enable key business actions, such as:
Build future-fit corporate functions
Run and continuously evolve critical areas of your business like your tax, legal and finance functions.
Ensure a more risk-resilient enterprise
Proactively manage current and emerging risks to your business in areas like financial crime, compliance, tax, supply chain and cybersecurity.
Build a cloud-powered business
Harness the power of cloud to drive brand differentiation and growth through our combined capabilities across application evolution, cybersecurity, analytics and cloud innovations.
Create value-driven supply chains
Build a resilient and efficient supply chain by improving operations; harnessing data, automation and emerging technologies; and addressing key issues related to tax, risk and legal matters.
Improve customer experiences
Deliver quality customer experiences that add value through services that support you with customer management, funds administration, data and analytics, and cloud technologies.
Enable growth through technology
Get access to the right technology that delivers real results and insights that power business outcomes.
Our managed services offerings
Our managed services include scalable offerings across many business functions and issues. We start by understanding your most important issues. Then we combine multiple services to create a customized solution to achieve your desired outcomes.
Business Outcome Managed Services
- Customer
- Finance
- Human resources
- Procurement and supply chain
- Sustainability
- Transformation
- Tax
Risk and regulatory managed services
- Cyber
- Enterprise risk and controls monitoring
- Financial crime
- Internal audit
- Third-party risk management and operational resilience
Technology managed services
- Artificial intelligence
- Application evolution
- Cloud operations
- Data, analytics and insights
- Engineering operations
- Enterprise testing
Our ecosystem of alliances: Reinventing your business together
Choose us as your managed service provider to get access to our network of top technology alliances and the latest solution offerings. We combine this with our own portfolio of digital solutions to help you execute with speed and create insights you can act on.
Awards and recognitions
We’re seeing growing recognition of our high-quality strategy, implementation, managed services and consulting work—on everything from cloud transformation to data and analytics. Here are just a few examples of what PwC Canada brings to your business reinvention:
AI Services
PwC named MarketScape Leader in IDC’s 2023 report: Worldwide AI Services.
Amazon Web Services
PwC achieved AWS Premier Consulting Partner status.
Cloud Professional Services
DC MarketScape: Worldwide Cloud Professional Services 2024.
Cyber
PwC named a Leader in Global Cybersecurity Consulting and Global Digital Experience Agencies reports by Independent Research Firm.
Data and Analytics
PwC positioned as a Leader in Gartner Magic Quadrant for Data and Analytics Service Providers.
Microsoft
PwC rated as a Leader for Microsoft Dynamics 365 Services as well as 2021 Partner of the Year.
SAP
PwC named a leader in the IDC MarketScapeWorldwide SAP Implementation Services 2022.
1 Source: “Beyond the back office: How managed services partnerships drive outperformance,” strategy+business, PwC Global, July 12, 2023, https://www.pwc.com/gx/en/issues/transformation/how-managed-services-partnerships-drive-outperformance.html
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Contact us
Transformation Risk and Advisory Leader and Transformation Managed Services Leader, PwC Canada
Tel: +1 416 687 8338
Partner, Global Trust and Transparency Leader , PwC Canada
Tel: +1 416 941 8379
Partner, National Cybersecurity Managed Services Leader, PwC Canada
Tel: +1 416 815 5274
Partner, National Financial Crime Practice Leader and Financial Crime Managed Services Leader, PwC Canada
Partner, Consulting and Application Evolution Services Leader, PwC Canada
Tel: +1 514 205 5208
Partner, Tax and Cloud Finance Managed Services Leader, PwC Canada
Tel: +1 403 509 7592