Managed services

We manage. You accelerate.

Create a strategic advantage with PwC’s managed services

Canadian organizations are under increased pressure to reinvent their businesses. They need the right talent and technology to stay ahead of disruption, all while managing new risks and changing regulations and ensuring they have the right data and insights to grow and compete.

PwC managed services is focused on accelerating your ambition by closing your capabilities gap. We do this by transforming your complex functions with better operating models, processes and digital solutions. And then stay by your side to continuously improve your operations no matter the challenges you face – from changes in your business, to evolving risks and regulations, to technological innovation. That is PwC managed services, and that means so much more than traditional outsourcing.

PwC Canada makes $200M investment to expand AI capabilities

PwC Canada collaborates with Google Cloud to create industry-leading solution to help combat cybersecurity threats

The solution, known as the Managed Extended Detection and Response (MXDR), helps clients manage cybersecurity threats and protect their data.

Learn more about this industry-leading solution 


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Partnering for real outcomes and continuous improvement

A recent PwC survey of more than 2,000 executives globally found clear advantages for organizations that use managed services for strategic advantage or to close capability gaps. These organizations outperformed those using managed services only for cost savings by roughly 40%.

How managed services partnerships drive outperformance

New research shows how leading companies go beyond “old-school” notions of managed services to innovate for strategic advantage.

How we partner with you to help you grow, thrive and accelerate

Optimizing technology and talent

We’re continually investing in our people, their skills and our own technology capabilities so we can bring you the latest thinking, leading practices and solutions. You’ll benefit from flexible access not only to our proprietary digital solutions but also the solutions powered by our alliances with the world’s top technology companies.

Bringing insights you can act on

With our deep industry knowledge, global perspectives and compliance, regulatory and tax expertise, we understand how businesses run and what creates a strategic advantage. You can count on our team of solvers to be ready with data-backed insights into what’s coming next and how your organization can innovate and grow. And because of our commitment to continuous improvement and sharing what we learn with you, your organization gets stronger as your own knowledge and capabilities grow.

Delivering outcomes together

We start with shared goals and work closely with you to simplify your challenges, expand your capacity and get your operations ready for accelerated growth. Our managed services offer collaboration you can trust through partnerships designed to reward real outcomes, share risks and keep you in control. We’re one team, working seamlessly with you as a trusted managed service provider to accelerate your ambitions.

Helping you achieve the outcomes that matter the most

We’ve designed our managed services to address the critical business issues Canadian organizations are facing and the outcomes they’re looking to achieve. These include:

Building future-fit corporate functions

Running and continuously evolving critical areas of your business like your tax, legal and finance functions.

Ensuring a more risk-resilient enterprise

Proactively managing current and emerging risks to your business in areas like financial crime, compliance, tax, supply chain and cybersecurity.

Building a cloud-powered business

Harnessing the power of the cloud to drive brand differentiation and growth through our combined capabilities across application evolution, cybersecurity, analytics and cloud innovations.

Creating value-driven supply chains

Building a resilient and efficient supply chain by optimizing operations, harnessing data, automation and emerging technologies and addressing key issues related to tax, risk and legal matters.

Optimizing customer experiences

Delivering quality customer experiences that add value through services that support you with customer management, funds administration, data and analytics and cloud technologies.

Customized solutions to achieve your desired outcomes

Our managed services include scalable offerings across a number of business functions and issues. We start by understanding your most important issues and then combine multiple services to create a customized solution to achieve the desired outcomes.

We deliver managed services in four broad areas with specific offerings aligned to each one:

Finance, tax, legal and operations

We provide a scalable and tech-powered solution to transform and continuously evolve key functions like finance, actuarial, tax, legal and operations aligned to your desired KPIs and outcomes. This will create business efficiency, quality and strategic insights for you while releasing capacity so you can focus on more strategic and complex matters.

  • Banking operations
  • Claims management
  • Corporate operations managed services
  • Customer managed services
  • Workforce managed services


Risk and compliance

We combine cutting-edge technologies, such as data analytics, intelligent process automation and artificial intelligence, with our human judgment and expertise to solve complex compliance challenges. This helps you proactively keep pace with a continually expanding compliance and regulatory landscape while helping release capacity to enable your core business. We can help you with:

Cloud and digital

We provide comprehensive, agile and flexible commercial models across digital and cloud platforms to help you keep pace with technological innovation, enhance digital trust in areas like cybersecurity and application controls and accelerate business outcomes. We support your business through:

  • Data and analytics managed services
  • Cloud managed service
  • Testing managed services

We provide a scalable, technology-powered solution to modernize an organization's transformation capabilities—such as program and strategic project management offices (PMO), architecture services and people-centred change—from support functions to a strategic partner that accelerates business outcomes and creates value. Our offerings include:


Our ecosystem of alliances: Reinventing your business together

By choosing us as your managed service provider, you’ll get access to our network of alliances and the latest solutions from the technology companies. We combine this with our own portfolio of digital solutions to help you execute with speed and create insights you can act on. We’ve continued to grow our Canadian and global teams focused on our alliances, meaning you get the breadth of experience, knowledge and capabilities you need to not only successfully adopt and run your chosen technology solution but also insights in how you can use it to continuously innovate and improve. Learn more about our global ecosystem of alliance partners.

Awards and recognitions

We’re seeing growing recognition of our high-quality strategy, implementation, managed services and consulting work on everything from cloud transformation to data and analytics. Here are just a few examples of what PwC Canada brings to your business reinvention:

  • AI Services

    PwC named a leader in the IDC MarketScape: Canadian AI Services 2022.

  • Amazon Web Services

    PwC achieves AWS Premier Consulting Partner status.

  • Cloud Professional Services

    PwC named a Leader in the IDC MarketScape for Worldwide Cloud Professional Services, 2022.

  • Cyber

    PwC named a Leader in Global Cybersecurity Consulting and Global Digital Experience Agencies reports by Independent Research Firm.

  • Data & Analytics

    PwC positioned as a Leader in Gartner Magic Quadrant for Data and Analytics Service Providers.

  • Microsoft

    PwC rated as a Leader for Microsoft Dynamics 365 Services as well as 2021 Partner of the Year.

  • SAP

    PwC named a leader in the IDC MarketScapeWorldwide SAP Implementation Services 2022.

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Contact us

Sajith Nair

Sajith Nair

Managed Services Leader, PwC Canada

Arun Gupta

Arun Gupta

Transformation Risk and Advisory Leader, PwC Canada

Tel: +1 416 687 8338

Marie-Chantal Dréau

Marie-Chantal Dréau

Partner, Forensic Services, PwC Canada

Tel: +1 514 205 5407

Kevin Ng

Kevin Ng

Partner, Tax Reporting and Strategy Leader and Tax Managed Services Leader, PwC Canada

Tel: 416-222-8870