Citizen demands are changing. Lagging technologies and paper-based processes are holding the Canadian justice system back from meeting the quickly evolving needs of the citizens it serves. With COVID-19 solidifying an increased desire for digitization, self-service tools and unified digitally enabled user experiences, it's time for justice to move forward in an affordable, efficient and accelerated way.
It’s time to bring the best ideas to life, faster. There’s an opportunity for ministries across Canada to learn from previous pitfalls and address the needs of citizens, judicial officers and court staff by designing a future state powered by digital transformation and enabled by robust change management and operational and regulatory changes.
"Access to justice is a social imperative, and COVID-19 has shown us that it’s increasingly important for our changing society to be able to access justice digitally. I'm proud of the work the justice sector is embarking on to improve access to justice across Canada. This is a historic time in the journey to an accessible, sustainable and modern justice system for citizens across Canada and globally.”
We bring a unique lens to digital transformation, and our work examines the entire life cycle of justice—from policy to administration. By taking this holistic, collaborative approach and viewing it from the perspective of key stakeholders, including judicial officers, citizens and court administration, we provide solutions that create lasting and transformative change.
We have a significant breadth of experience in defining a digital strategy and roadmap for our justice partners accompanied with a case for change. We’ve supported our clients throughout their transformations through our implementation, transformation office and governance services.
We work with our clients to drive meaningful, impactful and sustainable change, and to break down existing access-to-justice barriers. Our tested tools and frameworks enable the justice system to accelerate its transformation outcomes and help to avoid common pitfalls.
“With the Civil Resolution Tribunal’s (CRT’s) technology, British Columbians now have 24/7 free online access to strata (condo) and small claims dispute resolution services, including self-help tools, triage services and legal information and guidance. The CRT process provides flexibility and collaboration to resolve disputes as early and inexpensively as possible.”
We work with clients across the public sector with diverse access-to-justice challenges. We bring our tested methodologies and lessons learned to help organizations overcome challenges and provide increased value for the citizens they serve and for their staff.