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Building trust in society and solving important problems

The institutions that administer justice are some of the oldest organizations in the world. The need for any civil society to have a respected and well-run justice system is well-known and means that for most jurisdictions. But for many jurisdictions, the age, traditions and complexity of these organizations have resulted in costly and inefficient processes supported by outdated technology or manual processes.

Similar to many other public and private organizations, these institutions are recognizing the potential for digital transformation to provide an improved customer experience and cut cost, complexity and delay.

Citizen-centric justice institutions can use a digital-first approach to improve, digitize and automate citizen interactions and internal processes.

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Digital Justice Case Study

From strategy and assessments to implementation, we’re here to understand your needs and help justice organizations improve access to justice through building digital capabilities and business models.

Justice technology modernization strategy

Leverage technology to modernize your environment for more efficient processes and improved citizen access to justice. This could include robotic process automation, cloud integration and artificial intelligence.

Online dispute resolution and case management system

Our solution explorer and case management systems allow for alternate dispute resolution and online dispute resolution solutions that divert cases from courts and adjudicative hearings while lowering costs and bringing better access to justice to citizens.

Sourcing solutions for modernization

Manage the sourcing of solutions to meet your transformation initiatives and optimize the procurement process.

Justice enterprise architecture design

Translate your business vision into logical and physical enterprise architecture blueprints that guide your solutions and movement of information between systems and people.

Digitizing the justice record and flows

If your modernization requires a digital record that is easy to create, manage and integrate across the justice process continuum, we offer design services to develop the digital record, with the appropriate security and privacy measures.

Digital justice experience design

Leverage our  business experience and technology methods to merge multiple facets and create a superb experience for users, especially in self-service for citizens and for case managers in the operational delivery of justice.

Justice personas and empathy mapping

Our team creates “justice personas” to give you a full view into how citizens use your services. By mapping the citizen journey, our team leverages behavioral techniques to understand their unique needs and requirements for the experience and the outcome.

Justice operating model and service design

Develop an operating model and modernized set of services to deliver on your business vision and principles.

Justice process transformation

Understand, assess and transform your processes to achieve standardization, efficiency and adaptability.

Justice organization transformation

Develop an organizational design to support your operating model and vision for modernization and the future of work in the digital age. Implement shared services, operating units, governance and role definitions that are optimized to deliver best on your vision.

Courts and tribunal modernization strategy

Develop a strategy to modernize the operations of courts and tribunal services.This includes the citizen-facing services, back office operations and integration with police and corrections or other private and public sector partners.

Program office design and management

Design your program office structure and governance to deliver on your initiatives, goals and timeline.

Justice analytics

Analytics can provide important insight into court case management and flows that need performance improvements, like reducing backlog and optimizing due process. Using analytics to optimize your operations can support the court roles to deliver fair and equitable processes, resulting in faster and better evidence based decisions.  

Justice behavioural analytics

Use behavioural science to apply principles and toolkits within different justice process stages. As an example in online negotiations, these techniques can nudge citizens towards early and accepted dispute resolution outcomes and improve the overall citizen experience.

Contact us

Owen Taylor

Owen Taylor

National Government & Public Sector Leader, PwC Canada

Tel: +1 250 415 1224

Tarek Emara

Tarek Emara

National Public Safety & Justice Leader, PwC Canada

Tel: +1 416 814 5736

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