Justice

• An accessible justice system
  
  • We develop strategies, policy and solutions to provide citizens with the help and support they need to address their problems and get timely resolutions. 

• Online and alternate dispute resolution
  
  • We design processes and solutions for delivering justice services online and options for alternate dispute resolution, including dispute avoidance or early resolution. We use data to constantly evaluate and improve the quality of services. 

• Behavioural insights
  
  • We use theory from cognitive science, neuroscience, psychology and social influence to understand the root causes of citizen behaviour when engaging with the justice system, and we build a tailored set of recommendations that tackle barriers and improve both experience and outcomes.

• Building trust in the justice system
  
  • We build trust and transparency with citizens and increased equality and social stability through equitable access to justice, increased avenues for legal resolution at all stages of the dispute process, better public legal education and information, and reduced complexity for those engaging with the justice system. This ultimately drives increased confidence in the justice system, including affordability and effectiveness.
    

• Emerging technology opportunities and innovation strategy 
  • We identify innovation opportunities that align with the digital transformation strategy. We assess how emerging technologies can be leveraged to drive additional value and how they can be incorporated into the justice system.

• Functional and technical assessments
  
  • We conduct functional and technical assessments to understand the environment and stakeholder challenges, identify gaps and implications to current-state operations and recommend prioritized initiatives to close those gaps. These can help select the right technology or identify how existing technology or processes can be optimized. 

• Expert system and case management technology implementation
  
  • Using our proven digital justice platforms and accelerators, or through partnering with other industry-leading solutions, our implementation teams create industry-leading solutions that support users through the entire journey on a single platform.

• Transition to operations
  
  • As part of the transition to production, we define a support operating model to ensure a smooth transition from the transformation initiative to operations. This includes the governance structure, processes to handle future changes and enhancements, and maintenance service-level agreements to manage and monitor system performance.

• Application maintenance and support
  
  • Our application maintenance and support model helps organizations manage support and continuous improvement for their solutions.
    

• Workforce upskilling and digital enablement
  
  • We work with stakeholders across the justice sector to co-create strategies to address the digital needs of all stakeholders and justice system actors, including staff.

• Change management
  
  • We support digital transformation programs through the development of a detailed and continuous change management strategy and change roadmaps that engage justice body employees and facilitate their transformation journey. 

• Knowledge transfer and training
  
  • We build training approaches, knowledge transfer requirements, system/data readiness and key training artifacts for the different types of staff who work across the justice sector.
    

Challenge 

• Due to the siloed nature of existing solutions, justice staff are regularly overburdened with administrative tasks that could have been avoided with a holistic solution. Processes and tools also vary greatly by regions and organizations, leading to lack of shared resources and additional training needs. 

How we can help 

• We work collaboratively with citizens and justice sector stakeholders to understand current issues and to co-create a long-term vision, digital strategy and digital transformation roadmap. By applying a long-term lens to current challenges, we bring industry-leading practices to help standardize processes across regions and enhance coordination, collaboration and interoperability across the justice sector through the use of digital tools and technologies.

Challenge 

• The current judicial system has an inherent fear of failure due to its past experiences with digital transformation. COVID-19 led to the rapid digitization of many justice services, but many of these are ad hoc and have created their own issues around integration, operations and maintenance. There’s much work to be done to build on the momentum driven by the pandemic to implement sustainable and future-proof solutions.

How we can help 

• There’s an opportunity for ministries across Canada to learn from previous pitfalls and address the needs of their citizens, judicial officers and court staff by designing a future state that hinges on digital transformation and is enabled by robust change management and operational and regulatory changes. We offer a wide breadth of skilled resources capable of supporting unique needs that may arise during the digital transformation.

Challenge 

• Many of the justice sector’s technologies are siloed in nature, leading to duplication of effort and manual entry of data into multiple systems. Communication and information sharing with external stakeholders and justice partners is often either highly labour-intensive or paper based due to variations and limitations in technology and limited integrations. Tracking and managing a case across its life cycle is challenging, especially in situations where there are multiple judicial officers presiding over the same case.

How we can help 

• We apply a unique lens to digital transformation by viewing it from the perspective of key stakeholders, including judicial officers, citizens and court administration, while applying the principles of interoperability and agility. Our work focuses on the entire life cycle of justice, right from policy to justice administration.