Improve business performance

Customer analytics

You have more access to more data about your customers than ever before. But how can it help you?

We can help you get greater insight through listening to social media conversations, taking advantage of mobile devices as sensing platforms, and mining the details from CRM systems. By understanding how your customers behave, you can do things like:

• Make better decisions about how to serve them.
• Optimise your pricing models.
• Improve product adoption in new and existing markets.

Together, we’ll use analytics to gain meaning from various sources of customer data.

Operational efficiency

Two thirds of businesses plan to cut costs over the next 12 months. But less than 30% of programmes hit their targets. And less than a fifth demonstrate sustained benefits over three years.

We work with clients to take cost out of their businesses - and make it sustainable, without hurting customer experience or the ability to innovate and grow.

We can help you:

• Use data to find the potential to tighten up processes, reduce errors, and cut external spending.
• Use analytics to highlight patterns that show wasteful or inefficient processes.
• Make change stick, by delivering data and performance measures to the right people at the right time - and set up the incentives for people to act on it.

Finance effectiveness

Finance functions are transforming, improving business results by investing in commercial insight, spending less time on transactional work and running at lower costs. The best performers spend 20% more time on analysis (rather than data gathering) and run at 36% lower cost.

Data and analytics is fuelling this change. Advances through the cloud, artificial intelligence and robotic process automation, if properly applied, can free up time for finance to create and deliver value across the organisation.

People management

Businesses already know vast amounts about their people - and the potential is there to know even more. This gives them enormous untapped potential to generate meaningful insights.

People analytics is changing the way companies think about everything from attracting and developing talent, to employee engagement and retaining.

We offer a broad range of services, from benchmarking to advanced analytics to comprehensive workforce surveying. All backed up by unique proprietary data sets. We’ll help you take the guesswork out of your most important workforce decisions.

Risk & compliance analytics

Compliance teams tell us that implementing and tracking regulatory changes are the two greatest challenges they expect to face this year. But they also say they lack confidence in the metrics they track - and don’t have access to key data to help manage risks.

41% of executives tell us that their systems can’t process large volumes of data from different sources. This can mean that too much data overwhelms internal controls - which creates operational, financial, and reputational risks.

With pressure on regulators and management to identify new risks earlier and take more effective action, our teams can help:

• Improve data management, and create detailed audit trails, more efficient case management, and more accurate reporting.
• Identify operational efficiencies, cut manual testing, and find potential cost-savings.
• Create dashboards, monitor operations and give and real-time insight.
• Reduce the risk of fines and sanctions - and protect against reputational damage.

Forensic investigative analytics

In a crisis, data can be crucial. Businesses might be investigated for anti-corruption violations. Or need defend themselves in international disputes. Or respond when regulators ask them to look back at years of transactions.

We’re ready to help. Our global network of investigations teams use advanced analytics to identify, collect and analyse vast amounts of data. The technology and procedures we use are defensible in court. And, because we work with lawyers and regulators around the world, we can anticipate the kinds of things they’ll be looking for.

We’ll help find the answers you need, in a way that’s easy to understand. So you have clarity and confidence.

Deals analytics

As you make deals, you’ll want to be confident that your decisions will create lasting value. But how do you turn data into deals intelligence?

We’ll help you uncover the story behind the data. We bring together the latest technology and analytics approaches, all linked to a global network of teams with in-depth local and industry-specific deals experience.

We work with clients when they’re embarking new deals opportunities, crunching numbers for a potential sale, anticipating the roadblocks ahead, or looking to strengthen their portfolios through acquisitions. We help them make informed decisions through smarter analytics.

Benchmarking

Get a deeper understanding of your industry. And gain insight with data-driven performance metrics.

We can use analytics to help you gain insights on how you measure up against your peers. That means looking at key performance metrics across areas like operational and process excellence, product innovation, and workforce planning.

By applying analytics technologies, tools and techniques, we can help you turn dry facts and figures into strategic insights that solve complex business problems.