Create possibility through transformation

Organizations today are challenged by increased customer expectations defined by the rise of digital innovation. It’s time to rethink business.

  
PwC Global Experience Centres

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PwC's 30+ global Experience Centres are dynamic spaces for teams to innovate, develop solutions and prototype products on an accelerated timetable alongside PwC’s business, creative and technical leaders.

Transforming the customer experience

Bring together front-office functions such as marketing, sales and support to enable private and public sector organizations to deliver better and differentiated customer experiences that improve customer development, acquisition and retention.

Accelerating the shift to customer-centred commercial excellence with cloud technologies create significant benefits to businesses in today’s environment. And doing nothing puts companies at risk of seeing top performing products and services disrupted into obsolescence.

Leading customer engagement platforms, such as Salesforce, can support that transformation and help tackle common front-office challenges like real-time customer analytics, multi-channel consistency and customer support models, if effectively embedded into the organization’s DNA.

Are you equipped to thrive in this complex customer-centric market?


Let’s talk

Transformations aren’t easy. But they’re essential.

Our community of makers can help you turn your business transformation vision into reality. We bring together subject matter and industry experts, designers, strategists, technologists and more, to co-create solutions with you in a way that drives innovation and meets business objectives.

Whether you’re looking to deliver unique customer experiences that can help regain competitive edge, deploy new digital assets to increase efficiencies in the supply chain or drive user adoption to truly realize the value of your digital investments, we help you bring together elements of your business to drive results across your whole organization.

Nadir Hirji

Partner,
Digital Services
Tel: +1 416 687 8417 

Email

Justin Wortley

Partner,
Salesforce
Tel: +1 416 815 5106 

Email

Yair Weisblum

Financial Services Consulting
& Lead, Customer Practice
Tel: 1 416 814 5892

Email

Changing the game

The new rules of Customer Experience in the ‘Intelligent Experience Economy’
In the 'Intelligent Experience Economy', the combined impact of mobility, AI, and the Cloud will enable organisations to completely reimagine the relationship between brands and consumers.

Learn more

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