As organizations work to address the challenge of increased customer expectations created by the rise of digital innovation, it’s time to rethink business by investing in customer experience and embarking on the path toward digital transformation What does business transformation look like? Innovation has many facets, but it typically includes creating differentiated customer experiences and boldly encouraging digital adoption. To get there, many organizations are investing in leading cloud-computing platforms like Salesforce and Workday.
Case study: Learn about PwC Canada’s move to Salesforce
Leading customer engagement platforms connect everything to everything —seamlessly integrating sales, customer relationship management (CRM), customer service and social marketing applications. Real-time customer insights and actions are enabled by cloud-based analytics capabilities. Using this type of innovative technology combined with the necessary and proven business transformation will be key to your success.
As a Platinum Consulting Partner with Salesforce, PwC can help you transform your business with the Salesforce platform supported by our strategy and business transformation capabilities. Your business' unique needs, are the base for our customized solutions, which deliver real-time access anytime, anywhere, across any device.