Digital procurement transformation

Unlocking value, growth and profitability

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With increasing volatility and uncertainty, our clients are often looking for a trusted partner to help them navigate the challenges facing their procurement function - rebuilding revenue, reducing costs and reducing risk all while improving the employee and consumer experience with new tools to digitize and simplify processes. 

Our Digital Procurement practice has a proven track record of helping our clients navigate this changing digital landscape by transforming the way they create value through procurement. Backed by global thought leaders, practical experience, and industry-specific insights, we can help you unlock sustainable value for your organization. Our focus is on practical and industry leading solutions to your biggest procurement challenges.

Why clients choose PwC’s Digital Procurement Transformation services


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We consistently exceed expectations and targets

  • 15%+ sustainable cost release off total procurement spend
  • 25%+ increased productivity by leveraging digital tools to improve procurement operations, simplify processes and increase compliance
  • Improving service delivery quality by attracting and identifying top-quality suppliers through enhanced procurement tools, solutions and streamlined processes 
  • Fostering top talent and improving business and procurement acumen through upskilling and enhanced tools

We are a globally-trusted
advisory network

  • Diverse skills and specialties among PwC advisors built through decades of experience and hundreds of successful engagements
  • Experience and insights developed and shared across a network of over 300 global consultants who’ve sourced more than $40bn of spend globally on behalf of our clients

  • Successful system implementations, including Ariba and Fieldglass, in over 20 countries and 12 different industries

  • Experience from planning through implementation and execution to produce sustainable and lasting benefits

  • Service Delivery Centres in India and China to deliver cost-effective service support where appropriate

We bring the right
technology solutions

  • Collaborative and trusted partnerships with industry-leading solution providers, including SAP (inc. Ariba and Fieldglass), Coupa, Workday, Anaplan, Salesforce, Celonis, Ivalua and others
  • Implementations supported by leading  practices and processes optimizations to ensure the right solutions are deployed to your organization in a suitable time frame, while putting the user experience first
  • Continuous research of innovative solution providers to partner with

How can PwC help you?

PwC works with clients across diverse industries, both public and private, to help the C-suite overcome challenges and provide increased value:

Chief Procurement Officer (CPO)

PwC’s Digital Procurement services can support and enable a CPO to accomplish the following:

  • Deliver better value across the entire procurement life cycle to meet changing business needs by developing a robust procurement strategy
  • Improve current procurement function processes and capabilities, investing in digital tools to create value for stakeholders
  • Manage relationships with supplier base, and oversee contract delivery
  • Improve spend visibility to better inform category planning, and outline cost saving opportunities and service delivery improvement
  • Stand-up a Procurement Centre of Excellence to utilize industry-leading practices, help transform the procurement function and support the broader transformation of the value chain and the enterprise
Chief Human Resources Officer (CHRO)

PwC’s Digital Procurement services can support and enable a CHRO to accomplish the following:

  • Increase visibility of external talent and associated costs, and improve workforce planning practices
  • Reduce overall risk when using external talent and contingent labour
  • Align contingent labour strategy with your overall strategic workforce plan and effectively manage compliance
  • Execute talent and change management activities (acquisition, retention, succession planning)
  • Deploy talent management processes to make sure resources have the proper capabilities and skill sets
Chief Information Officer (CIO)

PwC’s Digital Procurement services can support and enable a CIO to accomplish the following:

  • Design a strategic IT roadmap to replace high-cost, outdated procurement system architecture, and reduce number of planned system upgrades
  • Design a flexible, streamlined IT infrastructure that integrates source-to-pay processes across geographies and business units
  • Increase technology adoption by enhancing end-user experience
Chief Financial Officer (CFO)

PwC’s Digital Procurement services can support and enable a CFO to accomplish the following:

  • Explore cost reduction and efficiency opportunities to produce tangible results
  • Develop financial planning strategy for investments, capital structure and day-to-day income and expense management
  • Reduce and manage regulatory risk across organization
  • Streamline support functions, such as accounts payable, through digitization
Chief Operating Officer (COO)

PwC’s Digital Procurement services can support and enable a COO to accomplish the following:

  • Ensure contracts and goods/services provided fulfill operational goals 
  • Strategize, design and implement organizational business plan and operational goals
  • Design organizational operating model(s) and outline operational procedures
  • Organize pursuit and fulfillment of operational goals

Your Digital Procurement Journey with PwC

Digital Procurement brings together an end-to-end view of transformation for your agenda, and embeds leading practices through digital tools and a culture of continuous improvement. Our Procurement Transformation team has experience across all aspects of the procurement process—from planning to implementation and can help you with any stage of your journey including:

Transformation business case and roadmap
  • Digital procurement strategy
  • Procurement strategy and vision
  • Procurement function maturity assessment (qualitative and quantitative)
  • Business and technology roadmaps
Operating model design
  • Business integration with procurement system
  • Data driven and evidence based operating model design
  • Employee and organizational capability development
  • Workforce management and optimization
  • Offshore procurement options to optimize your global value chain
Category management and strategic sourcing
  • Spend analysis and demand and supply planning
  • Category planning to outline approach and strategy and meet objectives
  • Market research and strategic sourcing
  • Contract and compliance management to maximize benefits 
  • Supplier relationship and performance management to maintain good/service delivery quality
Procurement function streamlining and digitization
  • Procurement process digital enablement (including transactional process streamlining)
  • Spend channel digitization
  • Supplier relationship digitization and enablement
  • Compliance monitoring digitization  
  • Supply chain and third-party risk management
Technology implementation
  • Business-led technology transformation of procurement function 
  • Data cleanup, creation, and migration strategy and execution
  • End-to-end systems and process integration
Sustaining the benefits
  • Data and analytics-informed solutions
  • Adoption acceleration among stakeholders
  • Compliance monitoring and reporting
  • Embedding continuous improvement

Digital procurement solution implementations

Our team works with a range of procurement software to help select design and implement your digital procurement platform. We have a track record of successful implementations and long-established relationships with leading service providers. With SAP, we’re proud to be the winner of multiple Pinnacle awards and have a global network of Ariba and Fieldglass consultants ready to lead you through your procurement transformation. We have implemented end-to-end Ariba modules in over 20+ countries across various industries. 

Our experiences span a range of tools; contact us to see which procurement solution is right for your organization.

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Contact us

Jamie Siu

Partner, Digital Procurement, PwC Canada

Tel: +1 403 509 6672

Alicia Stanfill

Partner, National Digital Procurement, PwC Canada

Tel: +1 613 299 7309

Ajay Dhillon

SAP Practice Leader, PwC Canada

Nitish Bahl

Managing Director, Digital Procurement, PwC Canada

Tel: +1 403 441 6214

Amreek Lamba

Director, Digital Procurement, PwC Canada

Tel: +1 403 509 7364

Jesse Moran

Partner, Shared Services Outsourcing, PwC Canada

Tel: +1 416 687 8183