Outsourcing comes of age


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The rise of collaborative partnering: A new global survey

Outsourcing is alive and well; in fact it's emerging issue for many businesses. It has the potential to deliver value well beyond cost savings by opening access to talent and capabilities while maximising business model flexibility.

But success and growth are not without their challenges. Customers continue to be held back by cost benefit justification (i.e., the challenge of creating a business case where benefits are measured and delivered) and their own lack of experience. Nearly all feel challenged by one or more aspects of the outsourcing lifecycle; and their first inclination is to blame service providers when projects fail. Service providers think the main cause of failure is poor collaboration with customers.

A new survey from PwC confirms the growing complexity of outsourcing from changes in the customer / supplier relationship to the emergence of new stakeholders and new governance models. Our survey provides evidence that leading outsourcing customers and service providers are shifting from traditional to collaborative business models.

Find out how to rise to the challenge of collaborative partnering.