Government/public services

  Spotlight...

  • Redefining success: Government and the global CEO
    Our new annual study, Redefining success: Government and the global CEO, compares and contrasts the viewpoints of CEOs and top-level government officials on the global financial crisis and the implications for improved business-to-government collaboration and smarter regulation. This report builds upon PricewaterhouseCoopers prestigious annual Global CEO survey, launched at the World Economic Forum in Davos, and includes views from an international sample of public sector leaders as well as those from business CEOs.

  • The road ahead for public service delivery: Delivering on the customer promise
    Public sector leaders around the world face a common set of challenges if their services are to meet the increased expectations of their customers – both citizens and businesses. This study identifies these challenges and shares lessons learnt, from examples around the world, to offer a structured approach in support of public sector leaders in their work to improve public services and deliver on the customer promise.
  • Talking Points
    Government and public sector organisations around the world continue to face unprecedented challenges in the delivery of their public service agendas. Our series of Talking Points provides commentary and opinion on the topics that matter most, in order to stimulate a continuing, lively public debate surrounding the complex demands of our times. Our authors, all professionals in their fields, have a depth of experience and track record in delivery that makes their insights compelling to read. View a list of our Talking Points.
  • The Public Sector Research Centre is the PricewaterhouseCoopers' centre for insights and research into best practice in government and the public sector, including the interface between the public and private sectors. The Centre has a particular focus on how to achieve the delivery of better public services, both nationally and internationally. Our goal is to make effective, practical contributions to the public debate on a wide range of issues.

Governments, at all levels (international, national, state and local), around the world operate in an environment characterised by increased economic migration, changing demographics, diminishing natural resources, rising security concerns and a more demanding electorate.

At PricewaterhouseCoopers, we believe there are many ways governments can improve the efficiency and effectiveness of the way they evaluate, implement and monitor policy to deliver modern customer and citizen-centred services. At the same time, governments must strive to deliver these services more economically, providing the public with greater levels of accountability and transparency and ensuring their activities are sustainable.

How PricewaterhouseCoopers can help you

At PricewaterhouseCoopers (PwC), we can help governments understand and respond to the challenges they face. We bring to every assignment a distinguished reputation for independence and objectivity and a demonstrated ability to build public trust and improve performance in markets, institutions, and organisations. Our approach to working with governments combines a broad understanding of local regulatory and economic conditions with the deep functional and process skills embedded in our international network of experts. With over 5,000 professionals in more than 50 countries providing services and advice to governments, PwC is a leading advisor in terms of the resources and capabilities we bring to the public sector.

For more information about ways PwC can assist you, please visit one of our local government and public sector websites:


Or visit our international development site and EU services site: