Asset and facilities management

To maximise long-term value in real estate, a whole life cycle costing approach is essential to understand the total cost of ownership, beyond just initial capital expenditure. At PwC, we provide a comprehensive understanding of ownership costs, helping clients select sustainable materials and equipment that offer value for money. We specialise in design reviews, offering value engineering solutions to minimise initial investment while ensuring financial viability, ease of maintenance, and design flexibility for future modifications throughout the project's operational phase.

• Technical due diligence and operational readiness – With hands-on experience across various asset classes, our team of experts can support clients with both basic and full-scale operational readiness trials and technical due diligence checks to ensure that all the facilities, systems and equipment are operationally ready, processes are well-defined, and staff are knowledgeable and capable of operating efficiently. The process further focuses on identifying project-specific operational risks and implementing mitigation strategies, ensuring assets are tested and commissioned effectively and that the facility complies with legal and statutory requirements prior to occupancy.
• FM operations strategy and budgets – To ensure long-term financial stability and seamless operations, a facility’s strategy must align with reserve and sinking fund budgets. Without clear budgets, teams may face the need for adjustments or emergency funding. Our experts assist clients in adopting an operating model based on their risk appetite and available budgets, creating both short- and long-term budgets that account for technical requirements and specific facility challenges, ensuring stability and continuity in operations.
• Service charge model – Real estate governing bodies in leading nations require landlords and developers to be transparent with property owners about operating costs and service charges. At PwC, our team understands property operations and the legal aspects of creating a service charge model. We support our clients in forecasting future operational costs and developing long-term strategies, helping clients anticipate future needs and avoid unexpected financial shortfalls.
• Procurement of services – A well-defined procurement strategy is crucial for selecting the right vendors, securing competitive pricing, and ensuring consistent service delivery. At PwC, we can develop project-specific strategies, establish asset-specific service level agreements (SLAs) and key performance indicators (KPIs), and manage the procurement process to achieve optimal service quality and desired outcomes for our clients.

The operational phase of real estate projects is the longest in the value chain, requiring developers to adapt to regulatory and customer-driven changes to stay competitive. With global warming concerns and the negative impact of traditional buildings, both international and local regulations mandate sustainability goals to reduce carbon emissions. As change is inevitable, our team of experts track changes in regulations, technology, and sustainability, working with clients to integrate solutions that enhance operational efficiency, maximise property value through decarbonisation, and refine value propositions. This approach helps investors and developers remain agile and responsive to evolving market demands and environmental challenges.