The path to a Zero-Ops future

Banks across the GCC are facing rising cost pressures, outdated systems and growing customer demands. Zero Operations (Zero Ops) offers a bold new framework to reshape banking for the future, through automation, efficiency and innovation.

As GCC banks face growing operational pressures, from outdated systems to rising customer expectations, Zero Ops presents a powerful opportunity for transformation. By tapping into intelligent automation tools like AI, GenAI, RPA and digital workflows, banks can simplify processes, reduce costs and improve the customer experience. But Zero Ops goes beyond just boosting efficiency. It’s a strategic shift that supports national digital ambitions and sets the foundation for long-term resilience and sustainable growth.

With more than 88% of financial services CEOs in the region already exploring GenAI and many expecting major change in the years ahead, the case for action is clear. Zero Ops helps improve key metrics like cost-to-income ratio and issue resolution time, while freeing teams to focus on innovation and higher-value work. In a sector where change is accelerating, Zero Ops is a critical enabler for future-ready, competitive banking.