How AI, sustainability and talent are redefining Saudi economy

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What does it take for a bank to stay relevant in a world where technology is reshaping every customer touchpoint? 

Drawing on insights from the 28th CEO Survey, this special edition episode features Faisal AlOmran, CEO of Saudi Investment Bank, and Faisal Al Sarraj, KSA Deputy Country Leader at PwC Middle East.  The discussion explores how the banking sector approaches business viability amid rapid technological change, sustainability pressures and shifting workforce needs. As the 29th CEO Survey approaches, the episode offers useful context for how these priorities may be evolving.  

The episode looks at the strength of existing banking models, recognising credit as a continuing driver of economic growth while highlighting changes in how banks engage with customers and deliver services. 

AI and GenAI feature prominently, with a focus on their role in improving decision quality, increasing accuracy and streamlining core processes. The discussion also considers how automation and advanced analytics were beginning to alter the nature of work, allowing employees to spend more time on planning, analysis and product development. 

Sustainability is presented as a strategic consideration shaped by regional ambitions and global expectations, rather than as a separate initiative. 

Alongside technology and sustainability, workforce capability emerges as a consistent theme, reflecting the growing importance of upskilling as banks respond to new tools, higher customer expectations and more data intensive operating environments. 

Taken together, the episode provides a snapshot of CEO thinking at a specific moment in time, serving as a reference point for understanding how leadership priorities may continue to develop ahead of the 29th CEO Survey.  

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