Productivity & Operational Improvement

Perform is PwC’s approach to operational improvement that delivers increased productivity through an investment in people and a change in ways of working. Perform provides people with the capabilities, methodology and tools to deliver a step change in operational performance.

Perform is a ten element performance management system. It helps organisations to act and behave differently from the past and better equips them with the internal management capabilities to channel resources effectively and efficiently towards accomplishing their vision. The approach focuses on managers and team leaders, coaching them to adopt new working practices, and providing them with the capabilities, methodologies, and tools to deliver a step change in performance within their organisations.

By continually focusing on coaching throughout the deployment, the new ways of working become habits, delivering enhanced performance that is sustainable.

Effective planning and utilisation of staff – match staffing and tools to demand patterns, ensuring that they are not overburdened or underused
Process and tool efficiency – reduce interruptions and delays, and increase effective use of tools
Operational management capability – team leaders to reduce ‘firefighting’ and increase time coaching team

We work with our healthcare clients to create and deliver practical solutions that help you address the challenges of cost increase and patient satisfaction.