Digital & Tech in Financial Services

Banks as smart aggregators: Banks  must move from becoming solution developers to solution aggregators to truly deliver a differentiated customer experience.

Banks as technology companies: Digital factories should come with an expiry date, to drive urgency around scale out plans and true digital transformation.

Democracy and structure have failed data. Data is a massive subject in financial services at the moment, but consensus arounds who owns the data and the need to structure the data is impeding its success. What do I mean by that?

The digital payments ecosystem has seen an explosion in growth over the last decade with transaction volumes and countless innovations. But what does that actually translate to in terms of increase of profits? In this video take you beyond the euphoria of transaction volumes and focus on what really matters to you as a business.

The people element is frequently the cause of cloud transformation project failures. While technology and data security is important, the people element is often underestimated. What do I mean by that?

Banks in the region are not embarking on their digital transformation journey in the right way. Massive investments and shorter implementation times are stalling the transformation. Why?

Long wait time, inconsistent experiences and choppy bank agent interactions. Does that sound familiar to you? Banks are heavily investing in digitising their customer services, but without the right people and the right understanding of your customer, it may not make a difference.

Open Banking is no longer just a regulatory imperative, it has evolved as a catalyst to unlock new revenue streams and frictionless customer experience. To emerge at the forefront of the open banking paradigm, banks should start thinking like platform companies - embrace new business models, strengthen technology backbone, prioritize data custodianship and foster agile partnerships.