PwC Canada Complaints and Business Conduct Hotline



Sears Home Services (SHS)

If you are a customer of SHS, please be advised that the Receiver is not calling customers asking for credit card information.  Please be vigilant when giving your personal information over the phone and do not provide your credit card information to anyone who claims to represent SHS or the Receiver.  If you have been defrauded, contact the authorities, your bank and the local police to report the incident.

Consumer Research Project

We have recently been informed that a number of individuals have been contacted by an entity claiming to be PwC Management Services LP ("PwC MSLP"). The individuals contacted have been offered compensation to act as a mystery shopper in a Consumer Research Project.

Please be aware that this is a fraudulent scheme and PwC MSLP is in no way involved with having issued these offer letters or the accompanying cheques. The cheques are counterfeit and under no circumstances should the cheque be presented at a financial institution to be cashed. The authorities have been contacted with respect to this fraud and the cheques will not be honoured by our bank.


At PricewaterhouseCoopers we conduct our business within the framework of applicable professional standards, laws, regulations and internal policies. We acknowledge that these standards, laws, regulations and policies do not govern all types of behaviour. As a result, we also have a Business Conduct Program for PwC Canada, including a Code of Conduct.

If you have any questions or concerns regarding the conduct of PwC Canada, please contact the PwC Canada Complaints and Business Conduct Hotline at:

+1 877 814 5833

This voice mailbox allows callers to leave a message on any ethics or business conduct matter relevant to the Canadian firm. Messages left in the PwC Canada Complaints and Business Conduct Hotline voice mailbox are accessed each business day. To help us respond appropriately to your inquiry, you are encouraged to provide as much detail as possible, including your contact information.