Robotic Process Automation is the technology that allows computer software to mimic the actions of a human interacting within the user interface to execute a business process.
Perfect cases for implementation of that technology are high-volume, repeatable, and time-consuming processes that can be presented as step-by-step workflows with specified actions taken upon expected and unexpected exceptions.
It is supporting employees to deliver high-quality data entry as it reduces the number of errors. All actions taken by the robot can be traced, ensuring transparency of the information for the audit.
RPA robots can be managed through the secured portal with limited access allowing the user to schedule, monitor and track robots.
It also allows for modification of process input values like credentials to applications, file paths, and more.
Automation of such processes can allow employees to focus on more complex tasks involving customer interaction, which means time-saving and costs reduction.
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