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2019 reinventor finalist: Rogers

Our innovation is: "customer-obsessed, transformational, all-encompassing”

— Lisa Durocher, Chief Digital Officer, Rogers

Organization: 
Rogers

Finalist category: 
The reinventor

Industry: 
Telecommunications

What problem is the innovation trying to solve?

"Our digital transformation is revolutionizing how we are serving our customers. Behind the scenes, modern technologies and agile practices are driving meaningful real-world customer benefits. AI is helping to solve customer problems quickly and without a phone call. App features like our family data manager allow customers to manage their family’s data usage on the go."

— Lisa Durocher, Chief Digital Officer, Rogers

The innovation:

"We know that great services and time saved are the best things we can give to our customers. In today’s connected world, people just want services to work. When there are problems, they want simple, fast solutions. Our digital transformation is nothing short of reinventing telecommunications for the digital age."

— Lisa Durocher, Chief Digital Officer, Rogers

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