Strategic PMO as a Service

Program management offices that make a difference to your digital modernization, capital or infrastructure investments

For organizations embarking on digital transformations or managing large, complex capital and infrastructure programs, our strategic program management office (PMO) managed services are tailored to meet your unique needs.

We understand the challenges you face in delivering large programs, especially during the current uncertainty and in an environment of heightened stakeholder and regulatory scrutiny. Our services are designed to help you deliver your project outcomes, offering:

  • Accelerated design and stand up of the PMO or transformation management office (TMO)
  • Clearly quantified value measurement and benefits realization processes to maximize return on investment
  • Cost savings through tech-led solutions to drive efficiencies
  • Global leading practice governance and decision management
  • Predictive risk management to provide more time to mitigate risks and minimize surprises
  • Top-tier talent who bring experience, best practices and lessons learned to your project

Our approach

We provide PMO best practice methods and global lessons learned that matter—for business transformation, digital modernization, cloud migration, capital projects, mergers and acquisitions, and information technology portfolio operations. Our technology-driven approach, powered by leading data and AI solutions, streamlines PMO services and value realization, optimizing operations across complex program interdependencies and multi-vendor ecosystems. Our flexible approach allows you to start working with us at any stage of your program:

Assess and manage

Evaluate existing PMOs to gauge effectiveness and efficiency along with benchmarking them against our baseline data from 4,000 global organizations.

Design and build

Create a tailored PMO operating model from scratch, or scale existing functions and leverage our proprietary, industry-leading standards and practices.

Run and evolve

Launch, operate and evolve PMOs for sustained success, working closely with your teams to operate the PMO and set up the organization for a managed transfer toward the desired future state.

Manage value

Support your team in effective baselining, identification, tracking, monitoring, realization and reporting of core benefits of the project. This service can be stand-alone or combined with any of the above.

How we can help

PMO maturity assessment

Assess your PMO’s development with our comprehensive maturity evaluation, identifying gaps and opportunities to drive PMO maturity.

  • We analyze where our clients’ strengths lie and where they can improve, showing them their current performance in up to 12 key areas, such as governance, benefits management and change control
  • We produce a consolidated report showing current maturity across key themes, benchmarked against 4,000 global clients, detailing specific and actionable recommendations to help reach the desired level of PMO maturity

PMO as a service

Customizable service offering to design, implement and operate your PMO based on your needs and maturity level.

  • We stand up a strategic PMO, program governance and other key processes, leveraging leading practices in an accelerated time of four to six weeks
  • We then run the PMO to support your organization in achieving expected strategic outcomes
  • Delivery is scaled to help establish the right functions and services within the PMO
  • We bring our leading-edge PMO services tech platform to drive efficiencies within the process

Building PMO resilience

Accelerate the maturity of your PMO by building a structured PMO playbook and training your people to operationalize various functions and activities.

  • Schedule updates and data-driven insights and analyses to identify areas for improvement
  • Controls framework for cost and productivity measurement
  • Procurement and supply chain management, contractor performance management and claims management
  • Project recovery during delays and/or significant cost overruns
  • Train and coach your staff through a hybrid solution where we manage your PMO along with your people to help them learn leading practices

Value management as a service

Measure and drive value out of your transformation initiatives, reducing risk through effective quality assurance and program delivery.

  • Help establish the right monitoring processes for your portfolio and measurement of key outcomes
  • Assist with proactive and predictive identification of risk through real-time participation in governance meetings and coaching your program leadership.
  • Manage overall performance monitoring and reporting of the full portfolio of projects on an ongoing basis to help improve key outcomes
  • Incorporate technology enablers to track and manage outcomes and benefits, as well as portfolio optimization
  • Use earned value management and forecasting effectively on large construction and capital projects
  • Execute the risk management function, including periodic risk meetings, risk register updates and risk reporting

Change management as a service

Provide the capability to manage ongoing complex transformations, focused on four key areas: financial reporting, structure, stability and working together.

  • Design and develop a change management office aligned to best practices
  • Provide day-to-day support to workstreams. This extra capacity allows you to stop fighting fires and mitigating day-to-day challenges so you can reinvest your time into long-term strategic priorities
  • Identify the changes in culture and behaviours needed to build a more mature program capability

Enterprise architecture as a service

Accelerate transformation by bridging the gaps between data, IT and business architecture, and deliver new capabilities on large, complex digital and capital programs.

  • Think through enterprise-level architecture as the business transformation is implemented
  • Support your IT team in understanding the implications of cloud vs. on-premises application integration, which is becoming increasingly challenging
  • Manage and run the enterprise architecture function through the transformation life cycle to support various architectural decisions

Let’s keep the conversation going

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Contact us

Arun Gupta

Arun Gupta

Transformation Risk and Advisory Leader, PwC Canada

Tel: +1 416 687 8338

Dr Andrew Schuster

Dr Andrew Schuster

Partner, Transformation Risk and Advisory, PwC Canada

Tel: +1 416 419 5490

Peter Koch

Peter Koch

Partner, Risk Assurance Services, National Certification Services Lead, PwC Canada

Tel: +1 416 814 5899

Frank Callele

Frank Callele

Capital Projects and Infrastructure Leader, PwC Canada

Peter Blahnik

Peter Blahnik

Capital Projects and Infrastructure Leader, PwC Canada

Tel: +1 604 806 7149