PwC and Salesforce: Attracting and retaining customers by being here, there, everywhere, in the cloud

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    More than ever before, customers demand more personalized attention and better digital accessibility. Savvy businesses are leveraging social, mobile, cloud technologies to deliver on these expectations. Is your organization equipped to thrive in today’s complex customer-centric market?

    Leading customer engagement platforms connect everything to everything —seamlessly integrating sales, customer relationship management (CRM), customer service and social marketing applications. Real-time customer insights and actions are enabled by cloud-based analytics capabilities.

    Using this type of innovative technology combined with the necessary and proven business transformation will be key to your success.  

    As a Platinum Consulting Partner with Salesforce, PwC can help you transform your business with the Salesforce platform supported by our strategy and business transformation capabilities. Your business‘ unique customer needs, processes and governance mandates are the base for our customized solutions—which deliver real-time access anytime, anywhere across any device. 

    We can help you to:

    Develop a cloud-based customer engagement strategy that maps to your over-arching business goals and helps you keep pace in a customer-centric digital world. PwC helps consider all aspects of your business and deploy successful Salesforce solutions from strategy through execution.

    Better manage customer acquisition and interactions, and ultimately grow revenue, boost productivity and gain visibility into your business. We help strengthen customer connections with cloud capabilities that span sales, service and marketing to mobile, social and collaborative communities.

    Harness data across the sales, service and marketing functions with cloud-based analytics capabilities to improve decision-making and the overall customer experience. PwC helps make it easier to explore data, uncover new insights and take action instantly from any device.

    Align internal teams and functions for idea sharing, working and collaboration with Chatter, Communities and We provide the social tools to set goals, drive deals and promote customer satisfaction—within the context of your customer strategies.

    If you seek specific functionality to meet business needs through custom application development, we help deliver transformative applications for the mobile and socially connected enterprise through Our teams build custom applications to align with your business strategies and needs.

    Accelerate innovation, interaction and communication with your partners and customers through Salesforce Communities. We can help you transition from your current portals to create powerful interactive communities within a structured and predictable migration framework.